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Customer Service: The Secrets of Closed Loop Engagements
The secrets of closed loop engagements – Delivering great customer service via the contact centre is…
Mind the ‘Contact Centre Agent Knowledge’ Gap
Mind the ‘Contact Centre Agent Knowledge’ Gap – Deploying employee-centric Artificial Intelligence (AI) to repair competency…
Content Guru & UK Power Networks Win Award At ECCCSAs
Content Guru and UK Power Networks Win ‘Most Effective Management of Peak Demand’ Award At European…
IPI Named Supplier on G-Cloud 13 Framework
IPI Named Supplier On Crown Commercial Services G-Cloud 13 Framework IPI Cloud solutions and services available…
Webhelp Lifts 4 Awards at ECCCSA Awards
Webhelp lifts 4 awards at the European Contact Centre & Customer Service Awards (ECCCSA) including Gold…
Infobip Research Shows Rising Dominance of Chat Apps
New Infobip research shows the rising dominance of chat apps for customer communications through the contact…
Winners announced at the ECCCSA Awards 2022
Winners announced at the greatest customer contact awards in Europe, the ECCCSAs Ukraine contact centre outsourcer,…
Why and How to Drive Strategic Growth through the Contact Centre
Why and how to drive strategic growth through the contact centre – Download the Talkdesk playbook.…
Sky’s the limit for Britannic’s SIP netX2
Britannic, specialists in business communications, managed services and digital contact centre solutions today announced they are…
Holiday Shopping CX: Navigating Strikes & Supply Chain Issues
Holiday Shopping CX: Navigating Strikes & Supply Chain Issues Martin Taylor, Co-Founder and Deputy CEO, Content…
It’s Time to Re-Frame Our Thinking Around Conversational AI…
It’s Time to Re-Frame Our Thinking Around Conversational AI within the contact centre… – Stuart Dorman,…
Getting REAL About Real-time Analytics & Agent Guidance
Join industry thought leader and CX expert Martin Hill-Wilson and CallMiner’s Mark Lockyer on 8th December…
Zoom Contact Centre Unveils New Features and Availability in UK
Zoom Contact Centre Unveils New Features and Adds Availability in UK and Ireland Today’s customers want…
AI is the Future but Avoid Human Touch at your Peril!
AI and automation are the future of CX – but you avoid the human touch at…
Infobip to Improve Customer Satisfaction with Dialogflow Integration
Infobip to improve customer satisfaction with Dialogflow integration through partnership with Google Cloud Infobip’s innovative omnichannel…
PCI Pal Pay By Bank Innovation Shortlisted for Industry Award
PCI Pal’s new Pay By Bank innovation shortlisted for industry award PCI Pal have announced that…
North East Contact Centre Awards and the Winners are….
Winners of the North East Contact Centre Awards 2022 have been revealed in a glittering Awards…
Contact Centre Webinar: 5 CX Trends for 2023
As the year comes to an end, it’s time for customer experience professionals worldwide to take…