In his forth of five articles Craig Farley, Head of Consulting at IPI, discusses why contact…
News
How Contact Centre Pain Points can Affect Stress Levels
How Contact Centre Pain Points can Affect Stress Levels in the contact centre In his third…
Positioning Family Wellbeing at the Heart of the Contact Centre
Positioning Family Wellbeing at the Heart of the Contact Centre In his second of five articles…
Transforming Local Gov Customer Service Tech for Digital Age
Transforming Local Government Customer Service Technology for the Digital Age – Free Download from Enghouse Interactive…
CardEasy Implements Payment Solution to Major Contact Centre
The company is an American online retailer with annual revenue in excess of $8 billion. It…
FourNet Scoops NICE CX Partner of the Year Award
FourNet has been singled out as a key customer experience partner by NICE, one of the…
Financial Wellbeing: Supporting The Contact Centre Agent
Financial Wellbeing in the Contact Centre: Supporting Contact Centre Agents Through Difficult Financial Times In his…
Calabrio Awarded Workforce Innovation of the Year
Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards Calabrio, the workforce…
Interact Named Outsourced Contact Centre of the Year 2023
Interact Contact Centres has won GOLD Outsourced Contact Centre of the Year 2023 at this year’s…
Sigma Connected Welcomes West Midlands Mayor as Growth Continues
A Birmingham-based outsourcing contact centre provider Sigma Connected has hosted Mayor of the West Midlands Andy…
Contact Centre Download: Customer Director Report 2023
The Customer Director report for 2023, published by Executive Search and Recruitment Consultants Douglas Jackson, is…
Car Finance Company Create 150 Contact Centre Jobs
Car finance company Zuto have announced plans to create up to 150 jobs between its Macclesfield…
PCI Pal Highlights the Significance of Multi-Payment Options
PCI Pal® highlights the significance of multi-payment options in the wake of Mastercard outage With millions…
National Contact Centre Awards and the Winners are……
Direct Line, UK Power Networks and SSCL amongst winners at the UK National Contact Centre Awards…
Is your Customer Service Ready for the Cloud?
Is your customer service ready for the cloud? Take the 5-question test now! is your contact…
How to Improve Customer Satisfaction in Contact Centres
To improve customer satisfaction levels across the board, businesses need to be looking at every single…
Why you may be Annoying in Online Meetings
4 Reasons why you may be annoying your colleagues in online meetings In today’s hybrid world…
Workforce Management: A 30 Minute Guided Tour
Have you heard of injixo but you don’t know what functionality is included? Or is it…