BT Alness Contact Centre Set to Close

BT Alness contact centre, which employs 100 staff,  is set to close in the New Year the telecoms giant have confirmed.

After a consultatiuon period and negotiations with The Communication Workers Union (CWU) BT said that in the region of 90% of the staff had accepted an offer to accept enhanced redundancy payments.

As part of the initial negotiations it was proposed by BT that staff from Alness could be relocated to BT’s Dundee or Manchester contact centres which was rejected by CWU as being “unfeasible”.

A BT Group spokesperson said:

“Following a thorough consultation process with colleagues and our partners at the Communication Workers Union, BT Group can confirm that it has taken the difficult decision to close its site in Alness early next year.

“This process included careful consideration of the CWU’s counter-proposals, which unfortunately did not meet our business needs.”

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