Voxpro announces Jobs – Cork based multilingual Outsource company Voxpro have announced the creation of 43…
News
Yorkshire Housing Association achieves ServiceMark Accreditation
Yorkshire Housing Association ‘s Customer Service Centre has now joined one of only five UK Housing…
ICMI Report: How to Create a Flawless Call Centre Customer Experience
ICMI Report; ICMI have released a contact centre whitepaper ‘Insider Perspectives on Removing the Roadblocks to…
Syntec gains new travel contact centre clients
Syntec have announced that Truly Travel, Newmarket Holidays, Sun Holidays, Vertical Systems, Mitelecom and outsourcers CTS…
Webhelp UK builds on its partnership with Sky
Webhelp UK, a leading customer experience management organisation, has been awarded the Sky Customer Retention Team…
Aspect Unified Self-Service – Lunch and Learn Sessions
Aspect Unified Self-Service Lunch and Learn Sessions It’s a fact! Life happens outside of office hours.…
Interactive Intelligence reveals it takes up to 5 agents to solve 1 customer complaint
An Interactive Intelligence commissioned survey reveals the stark reality of today’s customer service industry with a…
SJS Solutions Prepares launch of Visual Communications Solution
SJS Solutions Executives said the company is just weeks away from launching a new platform which…
Webhelp UK Join SKY to raise £50,000 for School in India
Europe’s leading entertainment company, Sky, has teamed up with counterparts at leading customer experience provider, Webhelp…
Zendesk Benchmark: How Customer Service Teams Operate Can Matter More than Industry Comparisons
New Research by Zendesk Finds Four Types of Support Organisations Based on Similarities in Operational Traits…
Chaucer Direct named an official call centre for Red Nose Day!
Chaucer Direct an official call centre for Red Nose Day! Chaucer Direct is proud to have…
Saga becomes Comic Relief Contact Centre for 2015
Saga have announced that its Hastings contact centre has been chosen to be an official Comic…
Ansaback: Britons prefer UK based contact centres over discounts
Ansaback; Research conducted by Ipswich based Outsource company Ansaback reveals that Britons prefer to speak with…
Capquest desperatly seeking 100 agents for Glasgow Contact Centre
Glasgow based Credit Company, Capquest are seeking 100 agents at their Broomielaw contact centre over the…
Transversal and Civica join forces to deliver superior customer support solutions
Transversal and Civica delivering improved digital public services Transversal, the leading provider of knowledge solutions for…
Premier Business Audio complete acquisition of Advitel
Laverstoke based Premier Business Audio, have now completed the acquisition of audio marketing industry competitor Advitel.…