Three move contact centre back from Mumbai Three has today completed the transition of all contact…
News
Britannic and Bizvu Unite the Contact Centre
Britannic and Bizvu Unite the Contact Centre – Announcing their new partnership and delivering a single…
Web Self Service improves Customer Experience
The six ways web self service improves your customer experience Customer service teams are currently faced…
Contact Centre Benchmarking Report
Contact Centre Benchmarking Report by Dimension Data – 2016 Survey Now Open Take part now to…
Successful Customer Contact Heaven is Paved by OmniChannel Intentions
The Road To Successful Customer Contact Heaven Is Paved By OmniChannel Intentions. Leading companies are making…
Blog: We’ve Finally Finished!
Normally in my weekly contact centre Blog I tend to concentrate on, for example, key events…
Ultracomms Study set to open Debate on effectiveness of Answer Machine Detection
Ultracomms New independent study set to re-open the debate on the effectiveness of Answer Machine Detection.…
Interactive Intelligence – Interactions UK
Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic…
Contact Centre Awards – Final Call
Contact Centre Awards – The final call has been made to contact centres across the North…
Netcall Liberty 3.0 Now Rated Avaya Compliant
Netcall Liberty® 3.0 Now Rated “Avaya Compliant” – Customer Engagement application is compatible with key Avaya…
Echo Secure Outsource Contract
Outsourced customer contact specialist, Echo Managed Services, has been appointed to provide a helpline to support…
Contact Centre Degree Course launched
Contact Centre Degree Course launched – A new partnership announced today between Firstsource Solutions and Ulster…
Cold Calling Company Fined for Marketing Products Designed to Block Cold Calls
Cold calling company fined for Marketing products designed to block cold calls; The ICO has fined…
Eckoh plc Wins Secure Payments Contract with Co-operative Group
Eckoh plc have announced that it has secured a new contract for its secure payment solution…
Jabra – A Look into the Future of Collaboration
A Look into the Future of Collaboration by Holger Reisinger We’ve spent plenty of time discussing…
Syntec contract wins for cloud systems
Syntec contract wins for integrated cloud contact centre systems – Syntec has enjoyed a record period…
Ultracomms at Customer Contact Expo
Ultracomms, Europe’s first cloud-based contact centre service provider, is exhibiting at this year’s Customer Contact Expo,…
Contact Centre Outsourcer TCC Business of the Year
Contact Centre Outsourcer TCC have been awarded ‘Business of the Year’ at the Wirral Chamber of…