CallCare: Caller age, prefered Pronouns and Scam Calls: Contact Centre Agents Reveals What Influences Customer Experience…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
CC33 Recruitment Drive at Sheffield Contact Centre
CC33 set to recruit more than 75 people and announce generous new employee package at Sheffield…
Emmy Winner & Next Generation of Customer Experience
NICE Teams Up with Emmy Award Winner Eugene Levy to Present the Next Generation of Customer…
Research Reveals Five Key Ways to Retaining Frontline Colleagues
CCMA research reveals five key ways to retaining frontline colleagues – According to the latest research…
How to Stay on Top of every Trend in your Contact Centre
How to stay on top of every trend in your contact centre – Tim Harbers, CTO…
FourNet “highly commended” at European IT Awards
FourNet’s secure UK government community cloud service ANTENNA has come in for high commendation at the…
Route 101 & Semafone Bring PCI DSS to Contact Centres
Route 101 and Semafone Bring PCI DSS Compliant Payment Capabilities to Contact Centre Clients in the…
5 Reasons You Need to be at Call & Contact Expo Next Month
Call & Contact Centre Expo, Europe’s leading event for our industry, is fast approaching! The agenda…
NICE Drives CX Transformation for Globe Telecom
NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of…
Humanised Customer Feedback: Must-Have for Contact Centres
Humanised Customer Feedback Solutions: A Must-Have for Contact Centre Success- On-Demand video from Stella Connect by…
Empower your Contact Centre with the Right Audio Sevice for Less
Empower your contact centre team with the right audio device – for less Jabra audio devices…
go-centric Expands Wordforce to more than 1,000 across UK
Glasgow-based contact centre go-centric has rapidly expanded its workforce and now has more than 1,000 employees.…
eBook Download: Doing Contact Centre QA the Right Way
Doing Contact Centre QA the Right Way – The Complete Guide to Call Centre Quality Assurance…
Enghouse Releases New Cloud-Based Call Accounting Platform
Enghouse Interactive Releases New Cloud-Based Call Accounting Platform for contact centres The release of Proteus Cloud…
Noetica To Showcase Sabre at Call & Contact Centre Expo
Noetica to Demonstrate New Dynamic Real-Time Skills & Ability-Based Routing and AI-Powered Voice Analytics, Sabra, at…
Europa Announces Employee Expansion at Contact Centre
Europa Contact Centre, the multi-channel outsource contact centre is set to expand its workforce by 25…
Noetica Joins Odigo to Deliver Advanced Predictive Dialling
Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand…
Content Guru & Simply Connect Awarded Place on NHS Framework
Content Guru and Simply Connect Awarded a Place on the NHS England Health Systems Support Framework…