eGain Knowledge Hub receives ServiceNow Built on Now certification -Top-rated knowledge management solution integrates with ServiceNow to enable proactive, guided experiences
eGain Corporation have announced that the integration of eGain Knowledge Hub™, its award-winning solution for modern knowledge management, with ServiceNow has received ServiceNow Built On Now certification.
The highest technical designation and certification for a ServiceNow Technology Partners application, a Built on Now application is natively built on the ServiceNow Platform. These applications are enterprise-built and are designed and tested for fast, agile, resilient, secure, human, connected digital transformation.
According to Gartner, a whopping 84% of contact center agents do not find tools helpful in handling customer issues and only 12% say tools simplify their day-to-day work.
Available on the ServiceNow Store, eGain Knowledge Hub for ServiceNow™ empowers agents of all experience levels to solve omnichannel queries with personalized answers powered by conversational AI guidance served inside the ServiceNow® Agent Workspace, slashing training needs and ensuring compliance.
The hub federates knowledge from multiple sources and guides agents using AI reasoning based on the context, agent experience level, and the interaction channel. Embedded machine learning enables intent inference and rich analytics provide actionable insights to optimize knowledge adoption, response relevance, and operational performance.
Ashu Roy, eGain CEO, commented,
“Proactive, guided knowledge turns all service agents into super agents. It is no wonder that Knowledge Management is Gartner’s #1 technology recommendation for customer service leaders in 2022,”
“We are excited about offering our top-rated knowledge solution in the ServiceNow ecosystem.”
For additional information on eGain Knowledge Hub listing in the ServiceNow Store Click Here
Our knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools.
For additional information on eGain view their Company Profile