Contact Centre Agent Wellbeing – A free Download eBook from Odigo Contact centre agents are facing…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Secure Trust Bank Chooses SVL to Upgrade WFM Solution
Secure Trust Bank chooses SVL to upgrade contact entre Workforce Management solution – SVL have announced…
3 Ways to Capitalise on Intelligent Call Routing in Contact Centres
3 ways to capitalise on intelligent call routing in the contact centre – Steve Murray, Line…
Technology Increases Employee Inclusion in Hybrid Work
Jabra Research Reveals Technology Increases Employee Inclusion in Hybrid Work – In a world where 60%…
North East Ambulance Service Opens New Contact Centre
North East Ambulance Service (NEAS) opened its third base at Wynyard Business Park in Billingham in…
New NHS 24 Contact Centre opened by First Minister
The First Minister has opened a new NHS24 contact centre in Hillington, Glasgow, as part of…
CC33 Announce New Values to Boost Employee Wellbeing
Sheffield contact centre CC33 has unveiled its updated company values and people promises to mark Mental…
European Contact Centre & Customer Service Awards
New categories recognise CX as European Contact Centre & Customer Service Awards open for entries The…
Customers Crave Great CX But Don’t Want to Pay Premium
The “Great Expectations” gap – Customers crave great customer service but don’t want to pay a…
Conversational Intelligence Key Difference-Maker in Contact Centre AI
Conversational intelligence — a key difference-maker in contact centre AI Customer experience is a key differentiator…
Improve Productivity in your Insurance Contact Centre
How we can improve productivity in your Insurance Contact Centre There is a lot to be…
Self-Scheduling and Agent Stress in Contact Centres
Self-Scheduling: The answer to agent stress in modern, omnichannel contact centres With stress levels in contact…
Contact Centre Leader Cirrus Granted Royal Warrant
Contact centre leader Cirrus granted Royal Warrant – Epsom-based company recognised for supplying services to the…
How to Serve Vulnerable Customers from Contact Centres
How to serve vulnerable customers from contact centres – Download the free eBook from Odigo Contact…
Customer Engagement to Drive Impact & Smarter CX
MaxContact – Customer engagement software to drive impact, conversions and smarter customer experiences in contact centres.…
The UK Contact Centre Salary and Skills Guide – Download Now
The UK Contact Centre Salary and Skills Guide – CCMA Report Download First ever UK Contact…
Webhelp Scores a Hat Trick at CCA Excellence Awards
Webhelp has picked up three top Awards at this year’s prestigious 2022 Contact Centre Association (CCA)…
Take Part in the Definitive Contact Centre Survey
The 2022 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Research: Choosing Where You Work from Makes You Happier
Amid mandated office returns, Jabra research reveals that choosing where you work from makes you happier…