Capita have announced that it has signed a contract with Carphone Warehouse to support all aspects…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Lloyds Banking Group Close Motherwell Contact Centre
After the announcement of the Closure of Lloyd’s Motherwell contact centre with the transfer to its…
Enghouse Interactive says Weatherproof Your Contact Centre
Enghouse Interactive looks at what measures can be taken by contact centre managers across the UK…
Supplier Directory
Whether you are looking for software to outsource – agent management to voice recording – chances…
Directory: Unified Communications
Unified Communications: To view the contact details click on the logo