Web self-service solution offers easier access to information across multiple customer channels Transversal has been appointed…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Syntec partners with Worldpay for secure CardEasy phone payment processing
Worldpay, a global leader in payment processing, risk and alternative payments, and Syntec, a leading cloud…
Omission of banking fraud from official crime stats offers a place to hide for villains
This week it was reported by the Office of National Statistics that almost four million cases…
How Much are Missed Telephone Calls Costing your Business?
61% of customers take their business to a competitor due to poor customer service When a…
Agilisys secures Legal Aid outsource contract and creates 50 new jobs
New jobs will be brought to Clevedon following the news that North Somerset Council’s support services…
Financial services brands letting down consumers
Study finds financial services brands risk losing customers with call centre experiences – Nine out of…
Noble Systems Receives Frost & Sullivan Market Share Award
Customer Contact technology provider again ranked as the leader in outbound dialling technologies Noble Systems has…
Interactive Intelligence driving customer service
One of the UK’s leading alternative finance providers, the Car Finance Company, has selected Interactive Intelligence’s…
Sinclair Voicenet can do NICE System Upgrades
Sinclair Voicenet can help you maintain the effectiveness and efficiency of your NICE applications to ensure…
PCI Compliance For Fashion & Retailers
PCI DSS compliance is important for any business but especially for retailers. Your reputation is on…
3 Tips to Minecraft Your Contact Centre!
If you have kids under 12 years old, chances are you have heard more than you…
Everything you need to know about voice biometrics
There has been a lot of hype recently about voice biometrics for the contact centre, but…
Last chance to take part in ContactBabel Survey
Contact Babel are inviting organisations with more than 10 UK agent positions to take part in…
Aspect Software’s cloud-optimised Unified IP 7.3
Aspect Software’s cloud-optimised Unified IP 7.3 offers new compliance features, greater TCO • New compliance features…
Outsourcer Voice makes key appointments
Voice has appointed five key new appointments as it continues its programme of rapid growth investment.…
Tips on buying Workforce Management software
Workforce Management software is a valuable tool when it comes to cutting costs in your call…
Big Data needn’t be as complex or costly as it might appear
Helen Murray, Chief Customer Solutions Officer for leading customer engagement provider, Webhelp UK, argues analysing Big…
Nationwide Energy goes into administration
Nationwide Energy Services, part of Save Britain Money Group, has ceased trading and entered administration with…
We Fight Any Claim create 140 new jobs
We Fight Any Claim, who specialise in PPI mis-selling claims, the have announced the creation of…