Firstsource: Leveraging the Security Value of Voice Biometrics. Every contact centre works towards providing consistent, quick…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Dimension Data: Organistations warned to invest in Digital Engagement or die
Dimension Data: Organisations that don’t embrace digital customer engagement channels in the contact centre – that’s…
Aspect Software Workforce Optimisation 8.1
Aspect Software announces Aspect EQTM Workforce Optimisation 8.1, unified WFO platform Aspect EQ Workforce Optimisation 8.1…
contact-centres.com – Don’t expect a cheesy sales pitch!
At contact-centres.com we don’t normally have the need or inclination to shout from the rooftops to…
Jabra Helps Organisations Save Money with Q1 Price Promotions
Jabra Helps Organisations Save Money with Q1 – Saving money on professional quality headsets has never…
Verint Extends Customer Engagement Optimisation Leadership
Verint Extends Customer Engagement Optimisation Leadership with Latest Release of Enterprise Feedback Management Verint Systems Inc.…
Webhelp UK in Larbert Support Strathcarron Hospice
The team at leading customer experience provider, Webhelp UK, has joined forces with Strathcarron Hospice as…
Getting the most from contact centre home working
Getting the most from contact centre home working – top tips for teams as discussed by…
Ulster Bank 350 jobs at Belfast contact centre
Ulster Bank, in conjunction with its parent company Royal Bank of Scotland, are set to create…
PeopleTECH launches service to evaluate contact centre effectiveness
PeopleTECH has launched a new contact centre evaluation service, that provides a thorough review of a…
Transversal: Leveraging knowledge to achieve results
Transversal: Self-service technology – whether in store or online – is a value-add today’s connected customer…
SJS Solutions’ Revenue Jumps as New Digital Display Solutions become available
SJS Solutions ‘ Revenue Jumps 50% and Profits Double as New Digital Display Solutions Hit the…
Blog: To Publish or not to Publish?
Contact Centre News To publish or not to publish that is the question…. In addition to…
ITV Wins Award With Vocalcom Cloud Contact Centre Solution
Vocalcom has announced that one of its clients ITV has been awarded the “Best Customer Services…
Contact Centre Jobs: Everybody wants to work in a contact centre…..
Guess where working in a contact centre came in a recent poll conducted by YouGov for…
Outsource – Contact Centre Map of the UK
The UK still provides a great opportunity for Contact Centre outsourcing, and there has been a…
Echo Managed Services Launch Out-Of-Hours Service
Echo Managed Services helps organisations broaden their customer engagement with comprehensive new Out-Of-Hours service Outsourced customer…
Serco confirms contract award to support the delivery of careers guidance
Serco, the international service company, has secured a new three year contract for delivering contact centre…
Cognia selected by Griffin Place for cloud PCI DSS Processing
Cognia, the leading provider of secure, cloud PCI compliant payment processing solutions today announces, Griffin Place…