Genesys: Evolve from a call centre to a multi-channel contact centre – Top 10 Strategies for…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Ventrica finalists in prestigious Contact Centre Awards
Southend based outsourcer Ventrica have been shortlisted for the European Contact Centre & Customer Service Awards…
Capita deploys cloud technology from Intelecom
Capita deploys cloud contact centre technology from Intelecom to support human resource service centre for UK…
TNT contact centre worker receives Queen’s Volunteer Reserves Medal
Alan Hayman, TNT Contact Centre representative in Gateshead has been awarded the Queen’s Volunteer Reserves Medal…
Cognia – How can you cope with new PCI DSS 30 requirements?
Curtis Nash, CEO of Cognia, a provider of cloud-based PCI compliance payment processing solutions, looks at…
Jabra Announces Appointment of New CEO
Jabra, the GN Netcom brand, announces change to the executive management team with the appointment of…
Ormuco Communications Joins the HP PartnerOne Service Provider Programme
The Ormuco Communications platform built on HP Helion OpenStack delivers innovative, end-to-end, managed cloud solutions to…
HomeServe Donations top £100k for Red Nose Day
Homeserve tops £100,000 donations for Red Nose Day 2015! HomeServe collects giant donation pot for Red…
Interactive Intelligence Launch PureCloud
Interactive Intelligence has launched its latest cloud services for enterprise collaboration and communications: PureCloud Collaborate℠ and…
UC EXPO 2015 – The largest Unified Communications event in Europe
UC EXPO 2015 is the largest Unified Communications and Collaboration event in Europe. The two day…
Expolink Guide to Web Chat in the Contact Centre
Expolink ‘The Insiders’ Guide to Web Chat in the Contact Centre. If you think web chat…
Aspect Software Introduces Experience Continuity
A new study from Aspect Software found that the top customer service frustration for consumers today…
Postcode Anywhere Shortlisted for Contact Centre Award
“What’s your Postcode?” company, Postcode Anywhere, have been been shortlisted in the European Call Centre and…
ICO Nuisance Calls – Hove contact centre raided
ICO Nuisance Calls – The ICO has today raided a contact centre in Hove thought to…
Torfaen Council select outsourcer Griffin Place Communications
Griffin Place Communications (GPC) has been selected by Torfean County Borough Council to provide training courses…
NMS Adaptive reacts to ICO’s powers on nuisance calls
NMS Adaptive comments on the Information Commissioner Office’s new powers to fine contact centres or companies…
Best Practice for IVR in the Contact Centre
If done correctly, technology can greatly benefit contact centre service providers, their clients and their customers.…
Journeycall Director wins Business Award
Theresa Wishart, Operations Director of contact centre services specialist Journeycall, won the ‘Most Enterprising Business of…
mplsystems – 45% of Callers are happy to stay on hold
According to the latest study conducted by global research consultancy TNS, 45% of British consumers are…