Geoffrey Insurance excels at customer engagement, winning two innovation awards! Geoffrey Insurance has two reasons to…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
RSVP Artists Launch at RSVP Manchester Media City
RSVP Media Response Ltd opened their Manchester branch in October, and is experiencing a fantastic welcome…
Consumer Complacency Puts Personal Data at Risk
Consumer complacency puts personal data at risk – Research reveals that only half of UK consumers…
BT Contact Centre Recruitment For Veterans
BT Contact Centre in South Shields are on a Recruitment Drive to fill 70 roles at…
NHS 111 PRM Named Silver Winner at ECCCSA Awards
NHS England’s London Region has gained Europe-wide recognition, with its storm-based NHS 111 Patient Relationship Management…
InvestorPlace Deploy Interactive Intelligence Cloud Solution
InvestorPlace Media Deploys Interactive Intelligence Customer Engagement Cloud Solution Broad and intuitive feature-set result in improved…
4Net Technologies Top Status Avaya Edge Partner Programme
4Net Technologies awarded top Diamond Status in Avaya’s Edge Partner Programme 4net Technologies have been awarded…
The ECCCSA Awards – And the Winners are…..
The winners of the European Contact Centre and Customer Service Awards 2016 were announced to a…
Webhelp Wins Gold and Silver at ECCSA Awards
Webelp wins Gold and Silver at the 2016 European Contact Centre & Customer Service Awards Leading…
Help Your Contact Centre Avoid Black Friday Blues
Help your contact centre avoid the Black Friday blues – Andrew Small, Vice President, Contact Centre…
5 Trends Set to Transform Contact Centres in 2017
5 Trends set to transform Contact Centres in 2017 from Global Remote Services (GRS), leading European…
UK Contact Centre HR & Operational Benchmarking Report
The largest HR & operational benchmarking Report of UK customer contact operations is now available from…
Aspect Case Study: British Retail and Commercial Bank
Aspect Case Study: British Retail and Commercial Bank Major Banking Provider This customer is a large…
Webinar: WFM Employee Engagement – Why it matters
WFM Employee Engagement – Why it matters In this webinar we will go over the traits…
Banking and Financial Services Top UK Customer Satisfaction
Banking and Financial Services top UK customer satisfaction league Bright report reveals how UK industries perform…
Customers Tired of Having to Repeat Themselves
Customers are Tired of Having to Repeat Themselves Again and Again, Says Aquarium Aquarium Software says…
Have you been SIM swapped? Warning Signs of Mobile Banking Fraud
Have you been SIM swapped? The top five warning signs of mobile banking fraud Mobile banking…
VoiceSage Sponsor Future Of The Contact Centre Conference
VoiceSage To Sponsor The Future Of The Contact Centre Conference Customer engagement services leader VoiceSage is…
Content Guru Wins Best Use of Cloud Services Award
Content Guru Wins ‘Best Use of Cloud Services’ Award at UK IT Industry Awards 2016 Content…