The End of the Call Centre? ResQ hail Ofcom clampdown as ‘gamechanger’ It’s a decision that…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Sabio Acquires Rapport In Plan To drive double digit growth
Sabio strengthens customer engagement analytics portfolio with acquisition of Rapport insight and analysis business • Announcement…
The Cost of a Missed Phone Call to Your Business
How much is a Missed Phone Call Worth to Your Business? By Holger Reisinger For one…
Noetica Founder Danny Singer Presented with CEO Award
Noetica Founder Presented with CEO of the Month Award by Corporate Vision Magazine Danny Singer Proud…
TSB Recuitment Drive at Sunderland Contact Centre
TSB launches major recruitment drive in Sunderland with the creation of 100 new jobs at its…
Vodafone Create 2,100 Contact Centre Jobs
Vodafone Create 2,100 Contact Centre Jobs Across the UK – Vodafone UK to create 2,100 new…
Netcall Announce Contact Centre Change Webinar Series
Netcall Contact Centre Change Webinar Series Join Netcall at their webinar series, 7th – 21st March…
The Customer Service Pulse for Robotic Process Automation
[Survey]: The Customer Service Pulse for Robotic Process Automation – 2017 What does Robotic Process Automation…
AI will power 95% of customer interactions by 2025
AI will power 95% of customer interactions by 2025, says Servion Businesses must begin adapting to…
IBM and Salesforce Announce Landmark Global Strategic Partnership
IBM and Salesforce have announced a global strategic partnership to deliver joint solutions designed to leverage…
Is Bad Customer Service Costing Your Business?
Is Bad Customer Service Costing Your Business? Clare Angood of Aspect We all know that bad…
Direct Response Rebrand as The Yonder Digital Group
Direct Response combines delivery and technology expertise to form The Yonder Digital Group The Yonder Digital…
Welsh Contact Centre Industry Stars Crowned by Jason Manford
The brightest lights of Wales’ £650m contact centre industry have been celebrated at an awards ceremony…
International Win for Syntec CardEasy PCI DSS Solution
International win for Syntec’s CardEasy ‘keypad payment by phone’ PCI DSS solution CardEasy chosen by Micron…
Content Guru Marches On with Major Award Shortlistings
Content Guru Marches On with Major Award Shortlistings This month, Content Guru will contest four separate…
What To Do If Your Customer Service Is Poor
What to do if your customer service is poor – FM Outsource Sometimes businesses focus so…
Does Your Contact Centre Have the Skills it Needs?
Does Your Contact Centre Have the Skills it Needs to meet and exceed customer Expectations? Steve…
NICE Customer Authentication Has Never Been Easier
Customer Authentication Has Never Been Easier or More Secure as NICE’s Real-Time Authentication Solution Now Extends…