For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it…
Tag: Ultracomms
The Importance Of Real-Time Data Monitoring
Real-time monitoring has largely been made possible by the uptake of cloud technology in customer interaction…
Ultracomms Host PCI DSS Event at Engage Contact Centre Conference
Ultracomms hosts PCI DSS roundtable at the Engage Future of the Contact Centre Conference Ultracomms, Europe’s…
Ultracomms Supports Two Saints Homeless Charity This Christmas
Ultracomms supports local homeless charity Two Saints to make a difference this Christmas Ultracomms, the Fareham…
Ultracomms Showcase Advanced interaction Analytics at CC Expo
Ultracomms, Europe’s first cloud-based contact centre services provider will be showcasing how their innovative inbound, outbound…
Ultracomms Strengthen With Key Appointments
Ultracomms to strengthen sales and channel strategies with key new appointments Ultracomms, Europe’s first cloud-based contact…
Closing Soon: PCI DSS Tell Us How Much You Know
PCI DSS compliance is one of the hottest topics in the world of contact centre compliance…
Ultracomms appoints Derwyn Jones as Chief Executive Officer
Ultracomms, Europe’s first cloud-based contact centre services provider has today announced the appointment of Derwyn Jones…
Ultracomms Partner with CallMiner to add analytics to PCI Cloud Platform
Ultracomms partners with CallMiner to add market-leading interaction analytics solutions to its PCI certified cloud platform…
Ultracomms Achieves PCI DSS Certification for Cloud Platform
Ultracomms Achieves Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification for its Cloud…
Ultracomms & Aquarium Partner to Offer CRM/Omnichannel Solution
Ultracomms & Aquarium Partner to Offer CRM/Omnichannel Solution Ultracomms, Europe’s first cloud contact centre services provider,…
Ultracomms Response to VAT on Cloud-Based Services
Ultracomms response to HMRC ruling – VAT on cloud-based services Ultracomms, Europe’s first cloud contact centre…
Ultracomms Study set to open Debate on effectiveness of Answer Machine Detection
Ultracomms New independent study set to re-open the debate on the effectiveness of Answer Machine Detection.…
Ultracomms at Customer Contact Expo
Ultracomms, Europe’s first cloud-based contact centre service provider, is exhibiting at this year’s Customer Contact Expo,…
Ultracomms appoints Alan Quinlan as Channel Sales Director
Ultracomms, the Contact Centre solutions provider, appoints Alan Quinlan as Channel Sales Director to further develop…
Blog: Contact Centres Welcome Ultracomms!
At contact-centres.com we aim to provide the most up to date news and information to the…
Calls from Mobile Phones to Freephone Numbers free from 1st July
Calls from mobile phones to Freephone numbers free from 1st July 2015. Great news for consumers,…
Ultracomms launches AMD+, its latest innovation in mitigating silent pauses
Ultracomms new solution improves agent productivity, reduces administration and ensures Ofcom compliance Ultracomms, Europe’s first cloud-based…
Ultracomms Cloud Contact Centres
Taking the step into cloud services for your telephony infrastructure is a simple and supported process…