Hard working employees at leading UK contact centre RESPONSE, have shown that when it comes to…
Tag: Outsource
Webhelp volunteers donate 300 hours to local causes
Customer experience professionals from across Webhelp’s UK sites have been giving up their time for local…
Serco lose out on Westminster City Council Outsource Contract
Initial reports indicate that Westminster City Council have not extended an outsource contract with Serco putting…
Vitel launches Contact Centre operation in Glasgow
An enhanced call centre operation that officially launches today in Glasgow is creating 120 new jobs,…
Journeycall move to new Arbroath contact centre
Journeycall has signed the lease for new premises in Arbroath, a move which will allow the…
Webhelp UK receives Healthy Working Award
Webhelp UK in Kilmarnock has been awarded a silver accreditation from the Scottish Centre for Healthy…
Webhelp UK’s Rothesay nominated for top industry award
Webhelp UK’s Rothesay site has been shortlisted for a top industry award at the UK Customer…
GoResponse Rings Up Almost £700 For Macmillan Cancer Support
Kent-based Customer support experts GoResponse held a Summer Fair outside of their offices on Friday, to…
The Offshore Vs. Onshore Contact Centre Debate
Onshore Is Still the Winner with Customers according to CallCare! The offshore contact centre industry has…
Voice Group Contact Centre Staff Raise Money for Hallam FM
CashforKids day and launch 12 month partnership After raising the leading total for CashforKids day in…
Karl Brough, Sitel UK Regional Director Lifetime Achiement Award
Karl Brough, Sitel’s UK Regional Director for UK and the Nordics, was named winner of the…
Firstsource Recognised in IAOP 2014 Global Outsourcing 100
Firstsource Solutions has been awarded the 12th rank in the International Association of Outsourcing Professionals® 2014…
AOMi – 21st century BPO – better service, leaner margins
AOMi chief executive Richard Jeffery explores how leading-edge operations management capabilities within the back office can…
Fusion employees promoted following successful development scheme
Three Fusion Sunderland Advisors promoted to Team Leaders following the completion of internal training programme As…
Parseq buys 2Touch as part of ambitious growth strategy
UK business process outsourcer Parseq has bought 2Touch from US-based Acxiom for an undisclosed sum as…
Webhelp UK donates a further £10k for Macmillan
Webhelp UK has donated an additional £10,000 to Macmillan Cancer Support following a very successful start…
Echo Managed Service’s Analytics Programme Helps Outsourcing Clients
Improved Customer Contact Outcomes With improving economic conditions leading to increased demand for UK outsourced contact…
Ovum estimates home-based agents to increase to 160,000 by 2017
The total number of outsourced agents working at home will soon exceed 100,000 globally, and the…
New Outsource Contract for Webhelp UK in Dearne Valley
Webhelp UK have announced a significant new contract win with creative I.T. solutions provider, Jigsaw24 which…