Effective customer contact is all-important for any organisation. As your front door to the outside world,…
Tag: Customer Service
How Consumers Use Customer Service Departments
How do UK consumers use customer service departments? In Summer 2016, mplcontact carried out a study…
Prepare Now for Tomorrow’s Budding Customer Service Professionals
Back to School – prepare now to nurture tomorrow’s budding customer service professionals; September has that…
Launching your Business Customer Service FMOutsource
Setting up a strong business is more than just offering a great product or service –…
Repetition is Worst Customer Service Bugbear
75% of UK consumers say repetition is worst customer service bugbear according to survey by UBM…
Kura asks What Will Customer Experience in 2020 Look Like?
Delivering a fantastic customer experience is the holy grail of the contact centre in the 21st…
Customer Service Success Secrets From Contact Centres
Customer Service Success Secrets From Air France-KLM, Hallmark, BT, Atom Bank and More We have come…
Customer Service is the Ultimate Business Weapon
When product and price just aren’t enough, customer service is the ultimate business weapon Nick Peart,…
How To Win the Customer Loyalty War – Webhelp
How To Win the Customer Loyalty War – How Data sharing could be the key to…
Enhance The Customer Service Experience Using Self-service
Enhance Customer Service Experience Using Self-service by Nidal Kamouni, CEO, PCCI Group The essence of customer…
No Passwords Next Step in Customer Engagement
Abandoning passwords is a step forward for frictionless customer engagement in banking accordng to Aspect Software…
UK Business Integrating Digital Customer Services
UK Business Increasingly Integrating Digital Customer Services according to research by Avato UK £706 million spent…
What do Millennials Think About Your Customer Service
Keeping Pace with the Modern Customer -Are your customers as happy as they could be? Perhaps…
Customer Acquisition vs Retention and Google Ad Words
Can you guess what is the most expensive keyword bid, in the UK via Google Adwords? Or,…
EE Completes 100% onshoring of their Contact Centres
EE completes 100% onshoring of Contact Centres for customer service for pay monthly customers 100% of…
Battle of the Chat Bots – Early Adopters Will Get Winning Edge
The Battle of the Chat Bots – how early adopters of Bots will get the winning…
Report Shows Clock is Ticking For Banks with Poor Customer Service
Customer service in the retail banking sector has failed to improve over the past year, despite…