Customer engagement is more important than increasing profit and business growth, says the C-suite New research…
Tag: Customer Service
5 Ways to Reduce Customer Effort In the Contact Centre
5 Ways to reduce customer effort in contact centres and eliminate dumb contacts Colin Hay at…
UK Brands Working To Connect With Customers
Conscious of the growing need to relate with customers in order to stay competitive, UK brands…
Seven Ways to Improve Customer Engagement – Eckoh
Do customers feel as if they’re up against an SAS assault course every time they interact…
EE Offers first Welsh Customer Service in the UK
EE offers first Welsh customer service in the UK, and 4G network boost in Cardiff EE,…
Mixing Live Contact Centre Agents With Automation
A recipe for success: mix live agents with automation for seamless customer experience – Graham Ede,…
Customer Service: Last Unoptimised Piece of Omnichannel Puzzle
Customer service: the last unoptimised piece in the omnichannel puzzle – Steve Powell is Director of…
BGL Group invests in Customer Excellence Programme
BGL Group invests in Customer Excellence programme to build multi-channel capability. BGL Group’s strategic focus is…
8×8: Britain’s Secret Customer Service Lack Training
Britain’s secret customer service army: unsupported and undertrained For every ‘formal’ contact centre worker in the…
VoiceSage Publishes Video Series on Customer Service
VoiceSage Publishes Special Video Series on Customer Service Sector Challenges A set of 7 ‘vox pop’…
Business Systems – Automation in Customer Service
Business Systems – White Papers & Guides Automation in Customer Service Report – 2017 It’s a…
Customer Engagement Centre – Service Without Boundaries
When it comes to customer service, the traditional contact centre has undergone a significant revolution in…
UK Retail Customer Experience Failing To Improve
UK Retail Customer Experience failing to improve with nearly 50% of queries left unanswered Eptica study…
Is Bad Customer Service Costing Your Business?
Is Bad Customer Service Costing Your Business? Clare Angood of Aspect We all know that bad…
What To Do If Your Customer Service Is Poor
What to do if your customer service is poor – FM Outsource Sometimes businesses focus so…
Enabling Public Sector Customer Choice – Voicesage
Enabling Public Sector Customer Choice – VoiceSage’s Matthew Weil examines the topic of a recent VoiceSage…
Dancing lion Appointed as UK providers for Snapshotz Online
Dancing lion training & consultancy appointed as UK providers for Snapshotz Online, CustomerServices Audit. Milton Keynes…
British Gas Business Fined For Customer Service Failings
British Gas Business to pay £9.5 million for customer service failings British Gas Business is to…
Customer Service and Predictions for 2017
Convergys looks at predictions for the UK customer services industry in 2017, as well as suggestions…