Aspect Software recognised by Frost & Sullivan as the Workforce Optimisation Industry 2016 Global Company of…
Tag: Contact Centre
BGL Group appoints new Customer Operations Director
The BGL Group has appointed Nicola Sumner as Customer Operations Director for Fusion Contact Centre Services.…
Closing Soon: PCI DSS Tell Us How Much You Know
PCI DSS compliance is one of the hottest topics in the world of contact centre compliance…
Microsoft Stake in Artificial Intelligence Leads The Way
Microsoft’s stake in artificial intelligence leads the way for serious business use – Artificial Intelligence assistant…
Interactive Intelligence Partner Ecosystem Sees Rapid Expansion
Interactive Intelligence Partner Ecosystem Sees Rapid Expansion 50 partners signed this year; nearly half of new…
Intelecom Contact Centre as a Service on G-Cloud
Intelecom Contact Centre as a Service now available on G-Cloud 8 Cloud based contact centre solution…
Interaction Intelligence Collaboration in the Contact Centre
5 Ways Interaction Intelligence Reimagining Collaboration in the Contact Centre – Randi Roger, Global Manager of…
Aspect Introduce Chatbot – Virtual Assistant Technology
Aspect Software Introduces Chatbot – “Virtual Assistant” Technology – Chatbot are designed with Aspect’s Natural Language…
Teleperformance to Acquire LanguageLine Solutions LLC
Agreement by Teleperformance to Acquire LanguageLine Solutions LLC – Teleperformance will boost its presence in high-end…
VDS Sign Agreement to Offer Interactive Intelligence Solutions
VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution Agreement adds cost-effective,…
Dimension Data Global Contact Centre Benchmarking Report
The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report.…
ECCCSA 2016 Gala Dinner Your Host Fiona Bruce
Everything you ever wanted to know about ECCCSA 2016 Gala Dinner host Fiona Bruce Fiona Bruce,…
75% of Consumers Hate Repeating Themselves
Whether in-store, online or over the telephone, 75% of UK consumers hate repeating themselves when they…
Customer Journey Achieving Customer Value and Growth
The customer journey revisited – three tips for achieving customer value and growth – Magnus Geverts…
eg Solutions Announces Senior Appointments
eg solutions has announced two new appointments to their senior management team. Jonathan Bunce joins eg…
Orchard Energy Recruitment Drive Leeds Contact Centre
Orchard Energy, the Elland Leeds based contact centre, originally employed 30 staff when it ‘went live’…
NRG Decade of Support for North East Contact Centre Awards
NRG. the North-East contact centre recruitment specialist, has announced it is to support the North East…