How To Win the Customer Loyalty War – Webhelp

How To Win the Customer Loyalty War – How Data sharing could be the key to…

Reimagine the Future of Contact Centre Operations

Ways to Reimagine the Future of Contact Centre Operations with Interactive Intelligence Impressing your customers is…

KCOM Secure BUPA Contact Centre Outsource Contract

KCOM Secures BUPA Contact Centre Outsource Contract – Healthcare leader has put KCOM technology at the…

The Power of Conversation in the Contact Centre

The Power of Conversation in the Contact Centre 73% of decision makers state calls are becoming…

NewLaw Appoint New Contact Centre Manager

NewLaw Solicitors, the leading UK law firm headquartered in Cardiff, has appointed Gareth John Stone to…

Hanson UK Leicestershire Contact Centre Goes Live

Hanson UK Contact Centre Goes Live in Syston, Leicestershire Hanson UK’s new national customer service contact…

NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics

NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics with Business Intelligence NICE’s new Customer Journey Optimization…

Britannic Technologies Omni-Channel Contact Centre Seminar

Join Britannic Technologies on Thursday, 15th September at Mitel’s Head Office in London for the latest…

NSL Contact Centre Becomes Centre of Excellence

NSL, an Oldham based outsource company, has confirmed plans for its operational contact centre in Oldham…

How Can My Contact centre become PCI DSS Compliant?

How can my contact centre become PCI DSS compliant? A check list of considerations from Simon…

Content Guru to Sponsor Comms National Awards 2016

Content Guru will be supporting the Comms National Awards 2016, sponsoring the Unified Comms Category. Now…

Omnichannel Desktop Helps Personalise Customer Service

How An Omnichannel Agent Desktop Helps Your Employees Personalise Customer Service new eBook from Geneys According…

Ditching the Contact Centre Script? Not So Fast!

Ditching the Contact Centre Script? Not So Fast! Jason Alley of Interactive Intelligence explains why you…

6 Things A Contact Centre Agent Should Never Say

Contact Centre Best Practices: 6 Things A Rep Should Never Say by Amanda DiSilvestro of SalesForce…

HGS on Recruitment Drive at Preston Contact Centre

 Business process specialists Hinduja Global Solutions Limited (HGS) are recruiting more than 230 customer service representatives…

Enhance The Customer Service Experience Using Self-service

Enhance Customer Service Experience Using Self-service by Nidal Kamouni, CEO, PCCI Group The essence of customer…

Student Loans Company Contact Centre Accreditation

The Student Loans Company has landed an international accreditation for excellent customer service at its Darlington…

CARPEO Wins SWCCF Best Big Contact Centre Award

CARPEO Wins Prestigious SWCCF “Best Big Contact Centre” Award in Outsourced Contact Centre Category The Swindon-based…

The NRG Recruitment North East Contact Centre Survey

NRG are committed to raising standards and the continued development of the North East’s contact centre…

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