Eckoh urges businesses to take contact centre customer data seriously Eckoh, the global provider of secure…
Tag: Contact Centre
What 2017 has in store for Contact Centres – IMIMobile
Chatbots, Automation and Data security… What 2017 has in store for Contact Centres With so many…
CardEasy Wins Prestigious PCI Award for Excellence
CardEasy wins prestigious ‘PCI Award for Excellence’ Syntec were proud winners of this PCI Award for…
Eckoh Wins New Contract With UK Mobile Operator
Eckoh have announced that it has secured a significant new four-year contract with its UK channel…
Inspired Outsourcing raises over £15K for charity
Inspired Outsourcing raises over £15K for charity A Newcastle based contact centre, has raised over £15,000…
Learning and Development in the Contact Centre
Learning and Development in the Contact Centre NRG & CCMA “Supporting Contact Centre Colleagues through Change…
Feel Like a Round Peg in a Square Hole? Asks Dancing Lion
“If I could live my life over again, I’d like to be the person I could…
How to Use TV Screens to Solve Agent Disengagement
How to use TV screens to solve Agent Disengagement – SJS Solutions The only way a…
British Gas Business Fined For Customer Service Failings
British Gas Business to pay £9.5 million for customer service failings British Gas Business is to…
Webinar: How to use TV screens to solve Agent Disengagement
Agent disengagement is costing our industry billions a year. An agent heading for the door is…
Dollar UK Improves with Noble Contact Centre Solution
Dollar UK Achieves Dramatic Key Metric Improvements with Noble Systems’ Cloud Contact Centre Solution Noble Systems…
SVL Business Solutions Invests in Liquid Voice
SVL Business Solutions Invests in Liquid Voice – SVL expands portfolio with Liquid Voice call recording…
Customer Service and Predictions for 2017
Convergys looks at predictions for the UK customer services industry in 2017, as well as suggestions…
Aspect Software Helps UK Bank To Reduce Fraud
Aspect Software helps major UK bank to reduce cost of fraud prevention Cost of fraud drops…
The Future of Intelligent Customer Routing
The Future of Intelligent Customer Routing Routing customer queries to the best skilled agent to deal…
Contact Centre Event: Disrupted Customer Contact
Are your customer contact channels being disrupted? Or are you the one doing the disrupting? We’re…
Fascinating Facts You Probably Didn’t Know About Sound
Four Fascinating Facts You Probably Didn’t Know About Sound Sound travels at 1,230 km (767 miles)…
Improve Customer Service with Multi-Channel Contact Centre Technology
5 Ways to Improve Customer Service with Multi-Channel Contact Centre Technology – Chris Key CEO Hostcomm…
Confidence High Among UK Workers With Brexit Uncertainty
Confidence high among UK workers in face of Brexit uncertainty – Almost half (48 per cent)…