Robert Crutchington at Encoded takes a closer look at the truth about PCI DSS in the…
Tag: Contact Centre
What Does 2017 Have In Store for the Contact Centre Industry?
Out with the old, in with the new: what does 2017 have in store for the…
Webhelp Contact Centre Boost to Local Hospice
Webhelp’s Sheffield Contact Centre gives Festive boost to local hospice. Webhelp colleagues in Sheffield have got…
EE Brings Back Customer Service to UK Contact Centres
EE becomes first UK mobile operator to bring back all customer service calls to contact centres…
mplsystems included in Gartner Market Guide for Customer Service
mplsystems included in Gartner’s Market Guide for Customer Service and Support Software, Europe. Gartner have published…
How to keep your customers happy this Blue Monday
More than half of people are most frustrated by long wait times: How to keep your…
The Introduction of Customer Service Robots
The Introduction of Customer Service Robots – When you picture customer service (CS), you probably imagine…
Business Systems Announced Finalist at FStech Awards
Business Systems shortlisted in the FStech awards for the category Compliance Project of the Year up…
BGL Group Targets Savings with Sabio Speech Analytics
BGL Group, a leading digital distributor of household financial products to more than eight million customers,…
Grosvenor secures two-year contract extension with Scottish Power
Scottish Power, one of the UK’s leading providers of gas and electricity across the UK, has…
5 Tips for Improving Productivity in your Contact Centre
5 Tips for Improving Productivity in your Contact Centre Chris Bauserman,VP of Product & Segment Marketing…
What does Uberisation mean for your contact centre?
What does uberization mean for today’s contact centre? Magnus Geverts at Teleopti explains how to turn…
Bills Not Getting any Easier to Understand Say 7 in 10 Customers
For the majority of consumers in the UK, bills aren’t getting any clearer or easier to…
Virtual Reality Potential for Training Contact Centre Agents
Virtual reality holds huge potential for training contact centre agents – Parham Saebi, Head of Client…
Consumers Still in the Dark About Role of Contact Centres
Consumers Still in the Dark About Role of Contact Centres, Says Ed Shropshire, managing director at…
mplsystems Receives Honourable Mention by Gartner
mplsystems receives honourable mention in Gartner’s new 2016 Field Service Management Report mplsystems, the contact centre…
That’s all folks! Happy Christmas
We’ve now finished for our office party after which, not surprisingly, the office will close. I…
alldayPA Contact Centre Hits Record Call Figures for 2016
Manchester-headquartered alldayPA – the UK’s leading telephone answering service for SMEs and entrepreneurs – has handled…