How to Transfer CSAT Metrics to your Contact Centre Agents in Real-Time What the world’s most…
Tag: Contact Centre
Dancing lion Appointed as UK providers for Snapshotz Online
Dancing lion training & consultancy appointed as UK providers for Snapshotz Online, CustomerServices Audit. Milton Keynes…
KURA Expansion with Outsource Contract Win From Scottish Power
Outsourced contact centre and software specialist, Kura, is experiencing strong growth following a new contract with…
Webinar: How to transfer CSAT Metrics to your Agents
SJS Solutions Webinar – “How to transfer CSAT metrics to your contact centre agents in real-time”…
WorkRush: Working 9 to 5: What a Way to Earn a living!
Working 9 to 5: what a way to earn a living! eg solutions brings gamification to…
7am The new 8am and Saturday is Now a Weekday
7am is the new 8am and Saturday is now a weekday: Customer service predictions for the…
Need Help Complying with PCI DSS? The Cloud Has The Answer
Need help complying with PCI DSS? The cloud could have the answer. By Tom Harwood, co-founder…
The future of work is here ‘work from anywhere’
According to Magnus Geverts at Teleopti, a ‘work from anywhere’ environment supported by Workforce Management (WFM)…
Managing Change in the Contact Centre – dancing lion
Managing Change in the Contact Centre – In his series of articles Steve Shallabear, Managing Director…
Ways to Boost Agent Productivity in the Contact Centre
Five Ways to Boost Your Agent’s Productivity in the Contact Centre Contact centre agents are at…
Caring Homes Improves Enquiry Handling With Echo
Caring Homes improves enquiry handling and conversions with the help of Echo Caring Homes – a…
Why CRM Is Essential For Effective Contact Centre Engagement
Why CRM Is Essential For Effective Contact Centre Engagement – Colin Hay, VP Sales, Intelecom UK…
Falkirk FC Renew Sponsorship Agreement with Webhelp
Falkirk FC is delighted to confirm its continued partnership with Webhelp UK as the company agrees…
Eckoh and K2C add Secure Payments over Live Chat
Eckoh and K2C add Secure Payments over Live Chat Eckoh becomes the World’s First Level 1…
A View Into EE’s Automation Best Practices – Case Study
A View Into EE’s Automation Best Practices – Case Study Presented By: David Orton, Technical Manager,…
eBook: Engage With Customers In An Ultra-Connected Era
eBook: Engage With Customers In An Ultra-Connected Era Whether you’re a small retailer or a massive…
Whitepaper: How to Create Integrated Customer Experience
Enghouse Interactive Whitepaper: Why Make Life Harder For Yourself! Download the Whitepaper to find how to…
Virgin Media Creates Jobs at Limerick Contact Centre
Communications company Virgin Media have announced plans to expand it Limerick based contact centre creating 120…