Homeworking During COVID-19: A New World of Work. Steve Mosser , Group CEO at Sensée discuesss…
Tag: Contact Centre
Contact Centres Guide to Maximising Voice Technology
Speechmatics publishes new guide providing ten recommendations for contact centres to maximise voice technology for better…
Jabra Team ‘Brave the Shave’ for the NHS
Five employees from Jabra’s UK & Ireland Channel Sales team have taken part in the ‘National…
COVID-19 – Rebuilding Business After the Pandemic
Rebuilding After the covid-19 Pandemic – Patrick Dennis is CEO at Aspect reflects on what businesses…
PCI Pal Launch Webinars on Payment Security Compliance
PCI Pal®, the global provider of secure payment solutions, is hosting a free series of webinars…
Managing Workforce Engagement During COVID-19
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen…
QStory Appoints David O’Reilly As Non-Executive Director
QStory appoints David O’Reilly to board as Non-Executive Director – Start-up and tech veteran joins QStory…
PCI DSS Compliance when Contact Centre Agents Work Remotely
How to maintain PCI DSS compliance when your contact centre agents are working remotely Danny Cresswell,…
Syntec CardEasy Digital PCI DSS-Compliant Payments
Syntec has launched CardEasy Digital to provide PCI DSS-compliant card payment services for digital communication channels…
Remote Working – 5 Steps to success with integrated WFM
Remote Working – 5 Steps to success with integrated Workforce Management The COVID-19 pandemic has required…
Guide to Making UC and Cloud Telephony Count
Download Foehn’s Guide to Making UC and Cloud Telephony Count Drawing on real-world experience and business…
Survey Shows Impact of Extended Lockdown on Home Working
New Survey Shows Impact of Extended Lockdown on Home Working With news of the three week…
Combating Challenges In The Contact Centre During COVID-19
Top Tips For Combating Challenges In The Contact Centre During COVID-19 Running a Contact Centre when…
Inner Circle Guide to Contact Centre Remote Working
“The Inner Circle Guide to Contact Centre Remote Working Solutions”, with data from hundreds of UK…
Encoded Partner with Cashflows to Facilitate Faster Card Payments
Encoded partners with Cashflows to facilitate faster card payments and reduce the number of declined transactions…
What does the reality of homeworking mean for Contact Centres?
What does the reality of homeworking mean for Contact Centres? Alex Stenton-Hibbert, Sales Team Manager at…
Content Guru Winners at Management Today NextGen Awards
Content Guru Named Winners at Management Today’s NextGen Awards 2020 Europe’s leader in Customer Engagement and…
Puzzel Acquires U-WFM Employee Engagement and Scheduling Suite
Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of…