Ago Outsourcing, who are opening a 350 seat+ contact centre in Stratford, Manchester April 2019, are…
Tag: Contact Centre
Companies Struggle to Meet Customer Expectations
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations The Zendesk Customer Experience Trends Report…
Bertelsmann & Saham Launch CX Business ‘Majorel’
Bertelsmann and Saham’s customer experience business, “Majorel”, launched; bold statement of intent on future growth –…
Clarabridge Record Growth in the Contact Centre
Clarabridge Closes 2018 With Record Growth in the Contact Centre Award-winning Customer Experience Management Company Cites…
Top UK Organisations for Customer Service Revealed
Top UK Organisations for Customer Service Revealed in UK’s Most Comprehensive Mystery Shopper Programme Northern Powergrid,…
Traditional Channels Becoming a last resort for Consumers
Traditional communications channels are becoming a last resort for consumers, says Aspect Software Organisations that adapt…
Noetica Shortlisted for Blending Human & AI Award
Noetica Shortlisted for 2019 UK National Innovation Award for Blending Human and Artificial Intelligence Noetica –…
UC EXPO – 15-16 May 2019 – London – Register Now!
UC EXPO is the largest Unified Communications and Collaboration event in Europe. The two-day event encompasses…
Inner Circle Guide AI & Chatbots in Contact Centres
The Inner Circle Guide to AI, Chatbots & Machine Learning in the contact centre “The Inner…
NICE inContact Highest Scores in Contact Centre Report
NICE inContact has received the highest scores in four of five use cases in Gartner’s Critical…
Market Report: Contact Centres and the Use of AI
Contact Babel has published its latest report entitled, “The Inner Circle Guide to AI, Chatbots and…
1 Week to Enter National Contact Centre Awards
1 Week Left to Enter UK National Contact Centre Awards 2019 – Nominate individuals, teams, and…
Enghouse Systems Acquires ProOpti AB
Acquisition of ProOpti AB expands Enghouse Interactive contact centre product portfolio Enghouse Systems Limited have announced…
WFM Supports Engagement at OTTO Contact Centres
Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Contact Centres Teleopti…
Altitude Unveil App Marketplace: Xperience Hub
Altitude Software unveils its applications marketplace: Altitude Xperience Hub Altitude Software enables a fast and simple…
How Can Service Providers Deliver More Contextual Options?
How can service providers deliver more contextual options for consumers? Patrick Joggerst, Executive Vice President and…
Ultracomms Answer Machine Detection European Patent
Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine…