BGL Group, a leading digital distributor of household financial products to more than eight million customers,…
Tag: Case Studies
Datametrix Selects Enghouse for Contact Centre as a Service
Datametrix Selects Enghouse Interactive for Contact Centre as a Service – Selection of CCSP cloud contact…
Swisscom Employs NICE Real-Time Authentication
Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience Switzerland’s leading…
Permanent TSB Improve Contact Centre Performance and Compliance
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems’ Composer Real-Time Speech Analytics…
HomeServe Utilise Sabio Speech Analytics Technology
HomeServe unlocks operational performance improvements with Speech Analytics solution from Sabio – Powerful Verint Speech Analytics…
Aspect Case Study: British Retail and Commercial Bank
Aspect Case Study: British Retail and Commercial Bank Major Banking Provider This customer is a large…
International win for Syntec CardEasy PCI DSS Solution
International win for Syntec’s CardEasy ‘keypad payment by phone’ PCI DSS solution CardEasy chosen by Micron…
AA Ireland selects Sabio to Manage IT Infrastructure
AA Ireland selects Sabio to manage major IT infrastructure investment Best practice customer contact solution, based…
Rentalcars.com use Teleopti Contact Centre Workforce
Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40…
Expolink Help Dometic Deliver Enhanced Customer Experience
Expolink, the leading Wiltshire-based provider of multi-channel contact centre services, has been awarded a contract by…
Gtech Sweeps 5 Star Customer Service at Contact Centre
Gtech Sweeps Five-Star Customer Service at Worcester contact centre with Avaya IP Office Cutting edge home-tech…
The Entertainer Uses Transversal Tech in Contact Centre
The Entertainer extends Transversal’s technology into its contact centre Transversal, a Cambridge-based provider of cognitive knowledge…
PropertyGuys Deploy Interactive Intelligence Cloud Solution
PropertyGuys.com Deploys Interactive Intelligence Customer Engagement Cloud Solution PropertyGuys.com, Canada’s largest private sale franchisor, has deployed…
BrightHouse Puts Customer First With Mobile Payments
BrightHouse Puts The Customer Comes First With SMS and Mobile-Based Payments thanks to VoiceSage BrightHouse’s use…
Infinity Supports New Business Wins for Outsourcer, Interact
Infinity Implements at Speed to Support Two New Business Wins for Customer Management Outsourcer, Interact When…
Fleurop Interflora Contact Centre Comes up Roses
The Problem Fleurop Interflora is the world’s largest flower ordering service, delivering 35 million bouquets annually…
Cargiant Contact Centre Revs up Customer Engagement
Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive, Cisco and 365IT Based in…
Adtech Deploys Interactive Intelligence Cloud Solution
Adtech Global Deploys Interactive Intelligence Customer Engagement Cloud Solution Benefits include improved customer service, increased productivity,…
Affinity Water Enhances Contact Centre Solution
Affinity Water enhances its cloud-based contact centre solution from Intelecom to further support its business and…