BGL Group Targets Savings with Sabio Speech Analytics
BGL Group, a leading digital distributor of household financial products to more than eight million customers, engaged Sabio to deploy…
Case Studies
Datametrix Selects Enghouse for Contact Centre as a Service
Datametrix Selects Enghouse Interactive for Contact Centre as a Service – Selection of CCSP cloud contact centre platform based on…
Swisscom Employs NICE Real-Time Authentication
Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience Switzerland’s leading telecom leverages NICE’s voice-based…
Permanent TSB Improve Contact Centre Performance and Compliance
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems’ Composer Real-Time Speech Analytics Further benefits include greater…
HomeServe Utilise Sabio Speech Analytics Technology
HomeServe unlocks operational performance improvements with Speech Analytics solution from Sabio – Powerful Verint Speech Analytics system zeros in on…
Aspect Case Study: British Retail and Commercial Bank
Aspect Case Study: British Retail and Commercial Bank Major Banking Provider This customer is a large banking and financial service…
International win for Syntec CardEasy PCI DSS Solution
International win for Syntec’s CardEasy ‘keypad payment by phone’ PCI DSS solution CardEasy chosen by Micron for PCI DSS compliance…
AA Ireland selects Sabio to Manage IT Infrastructure
AA Ireland selects Sabio to manage major IT infrastructure investment Best practice customer contact solution, based on Avaya and Verint…
Rentalcars.com use Teleopti Contact Centre Workforce
Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40 languages Rentalcars.com has the…
Expolink Help Dometic Deliver Enhanced Customer Experience
Expolink, the leading Wiltshire-based provider of multi-channel contact centre services, has been awarded a contract by Dometic UK to provide…
Gtech Sweeps 5 Star Customer Service at Contact Centre
Gtech Sweeps Five-Star Customer Service at Worcester contact centre with Avaya IP Office Cutting edge home-tech company, Grey Technology, implements…
The Entertainer Uses Transversal Tech in Contact Centre
The Entertainer extends Transversal’s technology into its contact centre Transversal, a Cambridge-based provider of cognitive knowledge AI solutions for contact…
PropertyGuys Deploy Interactive Intelligence Cloud Solution
PropertyGuys.com Deploys Interactive Intelligence Customer Engagement Cloud Solution PropertyGuys.com, Canada’s largest private sale franchisor, has deployed the omnichannel customer engagement…
BrightHouse Puts Customer First With Mobile Payments
BrightHouse Puts The Customer Comes First With SMS and Mobile-Based Payments thanks to VoiceSage BrightHouse’s use of great proactive customer…
Infinity Supports New Business Wins for Outsourcer, Interact
Infinity Implements at Speed to Support Two New Business Wins for Customer Management Outsourcer, Interact When Interact, one of the…
Fleurop Interflora Contact Centre Comes up Roses
The Problem Fleurop Interflora is the world’s largest flower ordering service, delivering 35 million bouquets annually in 140 countries, via…
Cargiant Contact Centre Revs up Customer Engagement
Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive, Cisco and 365IT Based in White City, North-west London…
Adtech Deploys Interactive Intelligence Cloud Solution
Adtech Global Deploys Interactive Intelligence Customer Engagement Cloud Solution Benefits include improved customer service, increased productivity, rapid ROI, and long-term…
Affinity Water Enhances Contact Centre Solution
Affinity Water enhances its cloud-based contact centre solution from Intelecom to further support its business and introduce new services for…