Metro Bank Engages Employees with NICE WFM in the Cloud
Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud. NICE WFM will be used…
Case Studies
Enghouse Help Housing Specialist Achieve 100%
Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round The well-used terms “sustainable” and “affordable” are not just…
Account Technologies Achieve Growth Supported by Noble Systems
Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution Noble Systems, a global leader in omnichannel contact…
VoiceSage Publishes Elmbridge Borough Council Case Study
VoiceSage Publishes Special Elmbridge Borough Council Video Case Study Set of four interviews from public sector customer discusses the authority’s pioneering use of VoiceSage…
Knowledge Management Improves Call Handling Process
Knowledge Management Significantly improves the call handling process – BPO maximises call centre efficiencies to online retailer with Universal Knowledge….
Echo-U Get Healthy at Newcastle Contact Centre
Employee minds really matter at Echo-U, Newcastle. The demands of working in a busy call centre attending to customers all…
Vitality Healthcare Improves Customer Journey with Noble
Vitality Healthcare Improves their Customer Journey with Noble’s Inbound 100 and WFM Cloud Solution Noble Systems, a global leader in…
Caring Homes Improves Enquiry Handling With Echo
Caring Homes improves enquiry handling and conversions with the help of Echo Caring Homes – a leading provider of care…
Northumbrian Water Select PC-1 to Power Customer Strategy
Northumbrian Water Group Selects PC-1 to Power its Multi-channel Customer Strategy with a Private Cloud Contact Centre Solution One of…
Senior Management Training Programme in Amsterdam
Senior Management Training Programme in Amsterdam – Dancing lion were delighted to deliver a senior management-training programme in Amsterdam in…
Trupanion Selects Aspect Via to Create True Omni-Channel Experience
Trupanion – Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalised, True Omni-Channel Experience for Customers –…
Dollar UK Improves with Noble Contact Centre Solution
Dollar UK Achieves Dramatic Key Metric Improvements with Noble Systems’ Cloud Contact Centre Solution Noble Systems , a global leader…
BGL Group Targets Savings with Sabio Speech Analytics
BGL Group, a leading digital distributor of household financial products to more than eight million customers, engaged Sabio to deploy…
Datametrix Selects Enghouse for Contact Centre as a Service
Datametrix Selects Enghouse Interactive for Contact Centre as a Service – Selection of CCSP cloud contact centre platform based on…
Swisscom Employs NICE Real-Time Authentication
Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience Switzerland’s leading telecom leverages NICE’s voice-based…
Permanent TSB Improve Contact Centre Performance and Compliance
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems’ Composer Real-Time Speech Analytics Further benefits include greater…
HomeServe Utilise Sabio Speech Analytics Technology
HomeServe unlocks operational performance improvements with Speech Analytics solution from Sabio – Powerful Verint Speech Analytics system zeros in on…
Aspect Case Study: British Retail and Commercial Bank
Aspect Case Study: British Retail and Commercial Bank Major Banking Provider This customer is a large banking and financial service…
International win for Syntec CardEasy PCI DSS Solution
International win for Syntec’s CardEasy ‘keypad payment by phone’ PCI DSS solution CardEasy chosen by Micron for PCI DSS compliance…