UK Pupils and Students Aren’t the Only Ones Feeling Exam Pressure – Universities Are Too, with…
Tag: Case Studies
Route 101 Modernises Identicare Contact Centre
Route 101 Modernises Identicare Contact Centre with AI-Powered Voice Platform – Long-standing partnership delivers enhanced voice capabilities,…
Connect Powers StepChange’s Expansion of Financial Support Services
Connect Powers StepChange’s Expansion of Financial Support Services Over the past three years, Connect, a global business communications…
Agria Pet Insurance Partners with Elephants Don’t Forget to Strengthen Customer Outcomes
Agria Pet Insurance partners with Elephants Don’t Forget to strengthen frontline competence and customer outcomes –…
Premier CX Partners with HiringBranch to Transform Contact Centre Recruitment
Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment. By combining contact centre expertise…
Premium Credit Partners with Elephants Don’t Forget to Enhance Customer Outcomes
Premium Credit, a leading provider of instalment finance solutions for insurance, school fees, professional fees, and…
Route 101 Enables Blackcircles to Boost Productivity at Contact Centre
Route 101 Enables Blackcircles to Boost Productivity by 30% Through Unified Zendesk Platform Long-standing partnership enables…
The Ivy Collection Boosts Conversion Rates by 20%
The Ivy Collection Boosts Conversion Rates by 20% through its contact centre wth Five9 The Ivy…
Ogi Transforms CX with Route 101 Unified Platform
Ogi Transforms Customer Experience with Route 101 Unified Platform New platform enabled Ogi to offer responsive…
Route 101 Modernises Customer Support Across Theo Paphitis Retail Group Brands
Route 101 Modernises Customer Support Across Three Brands Theo Paphitis Retail Group TPRG deploys unified solution…
Centrepoint Upgrades Contact Centre Through Route 101 Integration
Centrepoint, the UK’s leading charity supporting homeless young people, upgrades contact centre support through Route 101…
South Western Railway Transforms Customer Support
SWR operates over 1,500 services daily and employs more than 5,000 staff. Its Customer Contact Department…
Money Advice Trust * Elephants Don’t Forget Partner
Money Advice Trust and Elephants Don’t Forget Partner to Provide Vulnerable Customer Training Support for Financial…
Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with…
8×8 and Southampton FC Bridging the Gap Between Telephone and Terrace
8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace with cloud-based contact…
MSC Cruises Optimises Global Workforce Management
MSC Cruises optimises global workforce management for its contact centre operations with Peopleware MSC Cruises, the…
Staysure Selects NiCE to Deliver Seamless Insurance Experiences
Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone…
Food For The Poor Upgrades its Contact Centre Infrastructure
Food For The Poor Upgrades its Contact Centre Infrastructure with Web-based Platform from Noetica. Noetica has…
VoiceAbility & Sabio Launch Neurodiversity-Focused CX Solution
Breaking Down Barriers: VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution Leading voice and rights charity…