Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone…
Tag: Case Studies
Food For The Poor Upgrades its Contact Centre Infrastructure
Food For The Poor Upgrades its Contact Centre Infrastructure with Web-based Platform from Noetica. Noetica has…
VoiceAbility & Sabio Launch Neurodiversity-Focused CX Solution
Breaking Down Barriers: VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution Leading voice and rights charity…
NICE teams up with Certified Languages International to Personalise Customer Service
NICE teams up with Certified Languages International to personalise customer service with CXone Mpower With NICE,…
NHS Shared Business Services celebrates contact centre success
NHS Shared Business Services celebrates contact centre success – Helping the NHS pay its bills can…
Wix cuts time spent on Contact Centre Agent Scheduling by 40%
Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and…
Node4 delivers fully integrated Webex Contact Centre for TMTI
Node4 delivers fully integrated Webex contact centre for TMTI and paves the way for AI implementation…
How AI Analysis Prevented a Costly Customer Service Mistake
How AI Analysis Prevented a Costly Customer Service Mistake: A Lesson in Looking Before You Leap…
Air Canada Streamline Complex Contact Centre Operations
Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based…
SVL & Clarity Business Travel: Improving the Contact Centre Efficiency
SVL and Clarity Business Travel have built a strong partnership over the past three years, collaborating…
Sabio Group Helps Topdanmark, ‘Buddy Up’ for Peak Workforce Performance
Insurance company, Topdanmark, has collaborated with Sabio Group as it takes the next steps in its…
Dutch Railways Move Contact Centre Operation to the Cloud
NICE have announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully…
SVL & Clarity Business Travel: Improving Operational Efficiency
SVL and Clarity Business Travel have built a strong partnership over the past three years, collaborating…
Adamo Dials Up Customer Satisfaction with Sabio Partnership
Adamo Dials Up Customer Satisfaction as Sabio Partnership Sparks Telecom Triumph Adamo, a leading provider of…
Home Group transforms contact centre operations
Home Group, one of the UK’s largest providers of high-quality housing and integrated housing, health, and…
ESP Group Achieves Transformative CX Improvements With Sabio
Contact Centre Case Study: ESP Group Achieves Transformative CX Improvements though its contact centre With Sabio…
Transforming the Citizen Experience via the Contact Centre
Citizens are the customers of public sector organisations. As consumers, they expect to have access to…
The Power of CX – as Told by the Customer
The Power of CX – as Told by the Customer – Steve Joyner, Vice President Avaya…
Contact Centre Case Study – DDC Outsourcing Solutions
Contact Centre Case Study – DDC Outsourcing Solutions on how WFM Solution from injixo is the…