Hermes Digitally Enhances Parcel Delivery with IMImobile
Hermes digitally enhances parcel delivery experience with IMImobile Parcel delivery provider to use IMImobile’s communications platform, IMIconnect, to orchestrate digital…
Case Studies
Innovate Select CallMiner to Improve Contact Centre
Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Centre Efficiency and Collector Effectiveness – 100% monitoring of contact…
Slater Gordon Contact Centre Improves CSAT and NPS
Slater Gordon Contact Centre Improves CSAT and NPS The Challenge SGSM didn’t know what ‘good’ looked like. With CSAT and…
Syntec: The Case for PCI DSS in the Contact Centre
PCI DSS in the Contact Centre About the client: The client is a major direct selling cosmetics organisation with a…
Enghouse Helps NCH Keep Tenants in the Picture
How the Enghouse Interactive Communications Centre helps Nottingham City Homes Keep Tenants in the Picture Nottingham City Homes is an…
Thomas Cook Adopts NICE Robotic Process Automation
Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency Prominent travel company leveraging…
NewDay and the Voice of the Customer Programme
NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions NICE Satmetrix NPX wins a three-year…
M&S Transforms Communications with Customers
Marks & Spencer Calls on Twilio to Transform its Communications with Customers All calls to 640 M&S stores and Contact…
NICE inContact CXone AI Self-Service Solution Helps TechStyle
NICE inContact CXone AI Self-Service Solution Helps TechStyle Improve Operational Efficiency, Enhance Customer Experience, and Drive Cost-Savings CXone with integrated…
The Future is Bright for NPS in your Contact Centre
A brand like Which? comes with incredible integrity and high customer expectations. The Challenge Being part of the Which? group…
Arco Select RingCentral for New Contact Centre
Arco Selects RingCentral for New National Contact Centre Advanced contact centre solution provides foundational element of £30m Digital First initiative…
700 Customers Pick Genesys to Propel Customer Experience
Record 700 Customers Pick Genesys to Propel Customer Experience Transformation Competitive displacements of Avaya and Cisco legacy systems drive growth;…
The Contact Centre And The White Company
Case Study: The Contact Centre And The White Company The Challenge The White Company was looking to understand what customers…
Co-Op Turn Conversation into Insights & Win Award
Co-Op Turn Conversation into Insights and Win Best Voice of the Customer Award at the ECCCSAs The Challenge The Co-op…
Pindrop Empower Shop Direct Security at Contact Centre
Shop Direct First European Retailer to Adopt Pindrop’s Voice Security and Authentication to Protect Customers Audio ‘fingerprinting’ technology helps Britain’s…
CEGA Deploy Teleopti WFM Contact Centre Scheduling
CEGA Group gains time and cost savings using Teleopti WFM for smarter contact centre scheduling Teleopti have announced that CEGA…
Storm Helps G4S to Streamline Customer Experience
How storm Helps G4S Netherlands to Streamline Customer Experience Content Guru BV, along with development partner KPN, has deployed a…
Locus H2O Removes PCI risk from Omni-Channel Contact Centre
Locus H2O Wireless removes PCI risk from omni-channel contact centre A four week integration with TokenEx cloud tokenisation and Syntec’s…
NICE WFM Transforms Customer Experience for Thomas Cook
NICE Workforce Management is helping Thomas Cook UK increase operational efficiency, service level adherence, savings, and customer satisfaction NICE have…
