Western Union Customer Journey Transformation
Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation provides powerful analytics to…
Case Studies
Indie Campers Drives Improved CX with Talkdesk
Indie Campers Drives Improved Customer Experience with Talkdesk and Salesforce Indie Campers, one of Europe’s largest campervan rental companies, eliminates…
Newstel Selects Puzzel for Global Contact Centre
Newstel GmbH selects Puzzel for global contact centre – New solution to support 45 staff in Germany, Poland and the…
Supermarket Uses Cloud Contact Centre Tech to Say Hello
Voice Technology: How One of the UK’s Top Four Supermarket Chains Uses Cloud Contact Centre Technology to Say Hello Having…
Let’s Get Healthy Empowers Co-op Contact Centre
Let’s Get Healthy empowers Co-op Customer Contact Centre colleagues to support vulnerable customers Corporate health and wellbeing provider Let’s Get…
WFM Supports Engagement at OTTO Contact Centres
Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Contact Centres Teleopti have announced that Germany’s…
IC24 Selects NICE to Lower Contact Centre Costs
Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care and Audit Accuracy NICE and Business Systems chosen to…
General Motors Deploys NICE Across 65 Contact Centres
General Motors Deploys NICE Performance Management to Improve Employee Collaboration While Putting Customers First Across 65 Contact Centres Managing 30…
Legal & General Uses NICE Robotic Process Automation
Legal & General Uses NICE Virtual Attendant Robots to Build Workplace of the Future Integrating robotic intelligence into service delivery…
PostFinance Cuts Authentication Times in Half with NICE RTA
PostFinance Cuts Authentication Times in Half at their contact centre with NICE Real Time Authentication One of Switzerland’s leading banks…
Support Services Group Deploy Teleopti WFM
Support Services Group deploys real-time, cloud-based Teleopti Workforce Management (WFM) to increase productivity across their contact centres and to support…
Vera Bradley Improves Contact Centre Efficiency
Vera Bradley improves contact centre efficiency and customer experience with NICE InContact NICE inContact, a NICE business announced business results…
Hermes Digitally Enhances Parcel Delivery with IMImobile
Hermes digitally enhances parcel delivery experience with IMImobile Parcel delivery provider to use IMImobile’s communications platform, IMIconnect, to orchestrate digital…
Innovate Select CallMiner to Improve Contact Centre
Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Centre Efficiency and Collector Effectiveness – 100% monitoring of contact…
Slater Gordon Contact Centre Improves CSAT and NPS
Slater Gordon Contact Centre Improves CSAT and NPS The Challenge SGSM didn’t know what ‘good’ looked like. With CSAT and…
Syntec: The Case for PCI DSS in the Contact Centre
PCI DSS in the Contact Centre About the client: The client is a major direct selling cosmetics organisation with a…
Enghouse Helps NCH Keep Tenants in the Picture
How the Enghouse Interactive Communications Centre helps Nottingham City Homes Keep Tenants in the Picture Nottingham City Homes is an…
Thomas Cook Adopts NICE Robotic Process Automation
Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency Prominent travel company leveraging…
NewDay and the Voice of the Customer Programme
NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions NICE Satmetrix NPX wins a three-year…