The Power of CX – as Told by the Customer

The Power of CX – as Told by the Customer – Steve Joyner, Vice President Avaya…

Contact Centre Case Study – DDC Outsourcing Solutions

Contact Centre Case Study – DDC Outsourcing Solutions on how WFM Solution from injixo is the…

VoiceAbility Ushers in New Era of Digital Communication with Sabio Group

Empowering Voices: VoiceAbility Ushers in New Era of Digital Communication with Sabio Group VoiceAbility, a leading…

How Benenden Health Transformed Member Experiences

How Benenden Health Transformed Member Experiences with the Sabio Group Founded in 1905, Benenden Health provides…

Carnival Contact Centre Set To Revolutionise Guest Experience

NICE have announced that Carnival UK of the Carnival Corporation and PLC has selected NICE CXone…

Findel Transforms CX with IPI Contact Centre as a Service Solution

Findel transforms customer experience with IPI’s Contact Centre as a Service solution IPI has announced that…

How Virgin Red Rebranded and Relaunched Its Help Centre

Rewards Redefined: Route 101 Spotlights How Virgin Red Rebranded and Relaunched Its Help Centre in Latest…

Case Study: ENGIE Completes Digital Transformation

ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX…

Britannic Streamline Breast Cancer Now’s Telephony

Britannic Streamline Breast Cancer Now’s Telephony – Ensuring Customers Always Get Through First Time to their…

WWF Chooses Content Guru to Support Digital Transformation

WWF Chooses Content Guru to Support Digital Transformation, Announces ‘Content Guru Auditorium’ WWF, the leading global…

Welsh Water Turns on Tap to Enhanced Customer Experiences

Welsh Water Turns on the Tap to Enhanced Customer Experiences through its contact centre with 8×8…

Ocado Retail selects Centrical to Enhance Contact Centre

Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that Ocado, the…

The Dispute Service selects the Vonage Contact Centre

The Dispute Service selects the Vonage Contact Centre to strengthen landlord-tenant relationships Vonage, a global leader…

Wave Introduce Omnichannel Contact Centre Solution

How Conn3ct Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution For new water…

Hertsmere BC Makes Life Easier Using Netcall Liberty Create

Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using Netcall’s…

AXA Insurance Revolutionises Digital Customer Service

AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital A single dashboard, managing a 50%…

Hillarys Transforms Contact Centre Operations with IPI

Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce…

Western Union Customer Journey Transformation

Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation…

Indie Campers Drives Improved CX with Talkdesk

Indie Campers Drives Improved Customer Experience with Talkdesk and Salesforce Indie Campers, one of Europe’s largest…

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