Cairn Housing and The Highland Council Enhance Service Delivery
Cairn Housing and The Highland Council enhance service delivery using Netcall’s Customer Experience Manager to deliver a 360o customer view.…
Case Studies
eg solutions Delivers Back Office Optimisation Project for Capita Life
eg solutions delivers innovative back office optimisation project for Capita Life and Pensions Mapping the customer journey and planning resources…
Premium Choice Deploy SJS Solutions Best in Class Visual Communications
Insurance specialist Premium Choice deploy SJS Solutions “best in class” visual communications software – Premium Choice have upgraded Optymyse, their…
Saga Chooses Sabio to Support Business Critical Contact Centres
Saga chooses Sabio to support its business-critical customer contact centres – In addition to ongoing 24x7x365 contact centre technology support,…
SJS Solutions & Remego Deliver Best in Class Contact Centre Visuals
SJS Solutions and Remego Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest Bank Remego, an Information…
RSVP – Not your traditional contact centre
RSVP Docklands London – Once you walk into the company’s London Docklands based contact centre it’s abundantly clear that this…
8X8 Improves Customer Experience for leading UK Heating Supplier
8X8 Improves Customer Experience for leading UK Heating Supplier – Swale Heating switches to cloud communications solution to better accommodate…
Concierge Contact Centre boosts scalability with Aspect Software
Concierge Contact Centre boosts scalability with Aspect Software Concierge Contact Centre, powered by TGM Consulting, provides live customer interaction management…
Case Study – E-Plus: More quality and less cost for outbound campaigns
Case Study – E-Plus: More quality and less cost for outbound campaigns E-Plus Group, a German mobile telecoms operator and…
LV= Selects Sabio to support Avaya customer contact infrastructure
LV= Insurance specialist selects Sabio to support its Avaya customer contact infrastructure – Customer contact technology specialist to deliver ongoing…
EasyRoommate and Vivastreet strengthen customer experience
EasyRoommate and Vivastreet strengthen global customer experience through 8×8. The world’s leading flat sharing website, EasyRoommate and free classified ads…
Contact Centre Case Study: Edwardian Group London
Contact Centre Case Study: Edwardian Group London – For more than forty years, Edwardian Group London (EGL) has built on…
Enghouse Interactive Technology Helps George Banco
George Banco has implemented Enghouse Interactive Communications Centre (EICC), a flagship customer interaction solution, from contact centre solutions specialist, Enghouse…
Eckoh plc Secure Three-Year Secure Payments Contract Win
Eckoh plc have announced that it has secured a significant new three-year contract to provide secure payment services to one…
Nikon inspires photographers via Facebook and Twitter
Nikon inspires photographers via Facebook and Twitter – Nikon partners with social customer engagement specialist, CX Company to build brand…
Rant & Rave Sky’s the limit for latest client
The Sky’s the limit for Rant & Rave’s latest client partner – Sky, Europe’s leading entertainment company, has partnered with…
Travis Perkins creates virtual contact centre in the cloud
Travis Perkins creates virtual contact centre in the cloud to transform service operations – Travis Perkins, one of the UK…
27 Years of growth sees RSVP become UK’s Leading Contact Centre
27 Years of growth sees RSVP become one of UK Leading Contact Centre RSVP Media Response Limited, the UK’s only…
Loan Science Optimises Noble Systems Technology
Loan Science Optimises Contact Programmes with Noble Systems Technology Noble Systems, a global leader in unified contact centre technology, reports…