Omningage Connect and Chatbots – doing more with a lot less in your contact centre as…
Tag: Call Centre
Voice needs to be Part of Digital CX – Not the Legacy Annoyance
Voice needs to be part of the digital CX – not the legacy annoyance – Article…
Content Guru in Magic Quadrant for Contact Centre as a Service
Content Guru Listed in 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service Content Guru…
More than 4 in 5 calls to 999 are not life-threatening
More than 4 in 5 calls to 999 are not life-threatening, say almost half of NHS…
Odigo Download: How to Make the Most of Contact Centre Data
How to make the most of contact centre data – An Odigo practical guide – Free…
Medallia acquires Mindful, Leader in Contact Centre Callback Technology
Medallia acquires Mindful, the global leader in contact centre callback technology Medallia, the global leader in…
Infobip Integration for HubSpot to Enhance CX
Infobip builds an integration for HubSpot to enhance customer experience in the contact centre Integration helps…
How to Create Impeccable Experiences in your Contact Centre
How to Create Impeccable Experiences in your Contact Centre with Virtual Agents Five9 Event – September…
Contact Centres Have Increased Focus on Agent Experience
Five9 International Study Finds 9 out of 10 Contact Centres Have Increased Focus on Agent and…
Bring on the Contact Centre Bots says Omningage!
Bring on the Contact Centre bots says Omningage! – Out with the IVR, in with the…
Managing Workforce Engagement in a Hybrid Contact Centre
Managing workforce engagement in a hybrid contact centre – Craig Farley, Head of Consulting IPI explains…
The Benefits of a Diverse Workforce in the Contact Centre
Three Key Benefits of Having a Diverse Workforce in the contact centre Following Pride Month and…
FourNet’s ANTENNA Goes Mobile – Hybrid-working era
FourNet’s ANTENNA goes mobile – Hybrid-working era mobile service supports fast deployment, compliance and mobile devices…
The Future is Omni-Channel in the Contact Centre
The Future is Omni-channel in the Contact Centre – SVL Account Director Debbie Bicker discusses the…
How Can Contact Centres Improve the Health of Agents?
ContactBabel is working with University researchers and industry partners to discover what UK contact centres are…
88% of Over 65s feel ‘Shut Out’ by Online Brands
Think outside the chatbot box in the contact centre : 88% of over 65s feel ‘shut…
The Future of Customer Experience: Invisible & Seamless Personalisation
The Future of Customer Experience: Invisible and Seamless Personalisation – A Frost & Sullivan white paper…
How to Hire Work from Home Contact Centre Agents
Bringing new hires into your contact centre is rarely an easy task. Managers have a lot…
The Wine Society Selects Secure Automated Payments
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres…