BT to bring back customer service to UK contact centres – BT Consumer has promised to…
Tag: Call Centre
Aspect Software talks DIY at Customer Contact Expo
Aspect Software talks DIY when it comes to customer service and enlists Edwardian Group London and…
Contact-centres.com – Website Update
17th September 2015 – Update Again the good folk at contact-centres.com have been busy! Not that…
Storacall at Customer Contact Expo
Storacall will be exhibiting our range of performance enhancing products at this year’s Customer Contact Expo…
Sabio Launch New Digital Checklist for customer engagement
Sabio, the Contact centre technology specialist. identifies six key factors that help to drive successful channel…
Webhelp UK ‘Cook for a Smile’ for Charity
Webhelp UK ‘Cook for a Smile’ for Charity – Leading BPO provider, Webhelp UK, cooked up…
Business Systems at Customer Contact Expo 2015
Business Systems (UK) Ltd will be exhibiting at this year’s Customer Contact Expo on 30th September…
Contact Centre Managers Reluctant to pay over the phone!
Even Contact Centre Managers are reluctant to pay over the phone, reveals a new survey! New…
Contact Centre Gripes Which? Survey
Contact Centre Gripes Not being able to ring a contact centre based in the UK is…
Contact Centre Technology Trends for E-commerce in 2016
Contact Centre Technology Trends for E-commerce in 2016; E-commerce industry has been growing at a fast…
Future of Customer Service and Cloud-Based Contact Centres
Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Customer Contact Expo – Technology for Marketing – eCommerce Expo
Customer Contact Expo – Technology for Marketing – eCommerce Expo – UBM EMEA brings together three…
Contact Centre Jobs – HGS on Recruitment Drive
Contact Centre Outsource Company HGS Europe have announced the creation of 500 new contact centre jobs…
Contact centre deployments – Sabio simplifies with data connectivity offering
Contact centre technology specialist Sabio helps reduce complexity with data services to support SIP Trunking, Internet…
Contact Centre Jobs – Domestic and General launch Recruitment Drive
Warranty provide Domestic and General have announced a recruitment drive to recruit 230 staff at their…
Contact Centre Jobs – Fusion Sunderland
Contact Centre Jobs – Fusion has opened a third building in Sunderland after creating 160 new…
Webhelp UK shortlisted for three prestigious awards
Webhelp UK, has been shortlisted for three prestigious industry accolades at this year’s CCA Excellence Awards,…
Customer Fatigue – An Easy Antidote to
Customer Fatigue – An Easy Antidote to – Insight by By Dr Nicola Millard, Head of…
What size is your contact centre?
What size is your contact centre? Dave Paulding, a regional director at Interactive Intelligence looks at…