Customer Fatigue – An Easy Antidote to – Insight by By Dr Nicola Millard, Head of…
Tag: Call Centre
What size is your contact centre?
What size is your contact centre? Dave Paulding, a regional director at Interactive Intelligence looks at…
Contact Centre Outsourcer Expolink wins The Entertainer Contract
Contact centre Outsource experts, Expolink Europe, have announced a new client acquisition in the form of…
Ormuco Select MigSolv as UK Data Centre Partner
Ormuco, today announces it has chosen MigSolv as its UK data centre partner. The partnership will…
Customer Service Vitally Important when renewing Mobile Phone Contracts
Customer Service Vitally Important when renewing Mobile Phone Contracts – Customer service is becoming increasingly important…
Contact Centre Set To Close
HPI Contact Centre Set To Close – HPI, the company which offers a car history checking…
Control Centre Goes Live
Control Centre Goes Live – Dorset & Wiltshire Fire and Rescue Service have merged their control…
Shop Direct Job Loses at Aintree and Bolton Contact Centre
Webhelp UK have announced plans to reduce staff working on the Shop Direct outsource contract at…
Contact Centre Jobs – Intelling to open Belfast Contact Centre
Contact Centre Jobs – Intelling Ltd have announced plans to open a contact centre in Belfast…
Aspect Software Announces Enhancements to Zipwire
Aspect Software announces agent experience enhancements to Zipwire, the company’s cloud contact centre solution Aspect Software,…
CX Gives Intelligent Answers for KLM
Ask a Question’ Gives Intelligent Answers for KLM – Online self-service from CX Company is ‘the…
Macfarlane Contact+
Macfarlane ‘s new Contact+ contact centre technology platform is now available as an on-premise system or…
CityJet Announce New Dublin Contact Centre
CityJet, the Irish European regional airline, have unveiled its new brand and announced to open a…
Sinclair Voicenet Expands Applications Expertise with New Appointment
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics,…
Freedom Finance Enhances Customer Experience with Noble Systems Blended Solution
Freedom Finance Enhances Customer Experience with Noble Systems Blended Solution – Noble Systems have announced that…
Contact Centre Outsourcing Buyer’s Guide
Contact Centre Outsourcing Buyer’s Guide – Research and Markets have announced the addition of the “2015…
Contact Centre North East Salary Survey 2015
Contact Centre North East Salary Survey 2015 – NRG has supported the North’s contact centre industry…
Contact Centres – The Most Bizarre Calls
Contact Centres Most Bizzare Calls – Councils reveal most bizarre Calls received such as what size…
Interactive Intelligence Named Cloud Market Leader
Interactive Intelligence, a global provider of software and cloud services for customer engagement, unified communications and…