Aspect Software Receives 2013 Global Outbound Dialing Systems Market Share Leadership Award From Frost & Sullivan

Aspect Software have been awarded the 2013 Global Outbound Dialing Systems Market Share Leadership Award from…

Barclays brings mortgage contact centres back to UK

It has been announced that Barclays are to bring their mortgage contact centre operation back to…

Teleperformance UK Awarded Five Year Passport Office Contract

Teleperformance UK have announced that it has been awarded a new contract with Her Majesty’s Passport…

Elizabeth Gooch of eg Solutions recognised for Outstanding Contribution to Technology

Elizabeth Gooch, Founder and President of eg solutions, has been awarded the prestigious ‘Outstanding Contribution to…

Aspect Software and Freedom Communications announce channel agreement

Aspect Software and UK based Unified Communications Systems Integrator Freedom Communications, have signed a reseller agreement.…

Eckoh hailed as Company of the Year at Hertfordshire Business Awards

Eckoh scooped three awards at the Hertfordshire Business Awards ceremony, held at Knebworth House 28th November…

mplsystems 7 Technology Indicators for successful customer engagement

mplsystems predicts that that 2014 will be the year when customer service organisations start to break…

npower targets customer service improvements with proposed restructure

npower targets customer service improvements with proposed restructure Stoke on Trent Contact centre will close in…

Good customer service depends on a connected approach, say fed-up customers

Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by…

BT announce Recruitment Drive at Belfast Contact Centre

BT have announced the creation of 160 jobs at a their Belfast based contact centre with…

Netcall achieves accreditation for its advanced cloud-based payments solution

Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…

Webhelp UK launches recruitment drive

Customer experience company Webhelp UK, is to recruit over 600 new people throughout its UK network…

Eptica launches advanced customer service software, powered by linguistic technology

Eptica have launched Enterprise Suite 9.0, which transforms customer service by applying linguistics and natural language…

Aspect Software introduces Zipwire

• Pure cloud contact centre brings setup simplicity, enterprise-class support and operational security to small and…

Barclays’ Coventry based Contact Centre set to Close March 2014

Barclays’ Coventry based Contact Centre set to Close March 2014 It has been reported that Banking…

Barclays Glasgow Contact Centre announce closure

Barclays Glasgow – It has been reported that Barclays are to close its Nelson Mandela Place,…

Capita to create hundreds of new jobs in Yorkshire

Over 500 jobs in Capita’s Dearne Valley and Leeds call centres will be created over the…

Vodafone & Videlica Win CCA Best Technology Partnership Award

Dublin-based Videlica has won a prestigious Customer Contact Association (CCA) Excellence Award for ‘Best Technology Partnership’…

Housing Association optimise customer contact across five contact centres

 – mplsystems’ intelligentDesktop helps agents handle calls from multiple social housing brands within Together Housing Group…

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