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Category: – Contact Centre News
News from the UK contact centre industry
Infinity CCS and Webhelp Shortlisted at ECCCSA Awards 2016
Against fierce competition Infinity CCS and its client the outsourcer Webhelp have been shortlisted in the…
Motivate Agents and Improve Contact Centre Morale
The best ways to motivate agents staff and improve contact centre morale – Sonia Rabone of…
Calling All Contact Centre Managers – Dump Your Reports!
Can you imagine a contact centre without reports? The thought literally boggles the mind! How would…
Why Your Contact Centre Needs Customer Engagement Analytics
By definition, customer engagement is an effect, a reaction, a connection, a response, and/or an experience…
Improving Your Customer Experience in Three Simple Steps
Today’s consumer is well informed, with high expectations and more likely than ever before to share…
eg solutions Secure Office Optimisation Contract
eg solutions plc back office optimisation software is to be used by a leading social networking…
Webhelp Shortlisted in 3 Categories at ECCCSA Awards 2016
Webhelp, has been named as a finalist in three categories at this year’s prestigious European Contact…
Content Guru Hires New Business Development Manager
Content Guru Hires New Business Development Manager, David Miller. David Miller has joined Content Guru as…
Inspired Contact Centre Event Rewards Hard-Working Staff
A growing North East contact centre is demonstrating its commitment to employees and proving it is…
Content Guru Awarded a place on G-Cloud 8 Supplier Agreement
Content Guru has been listed as a G-Cloud 8 (G8) Software-as-a-Service provider for its suite of…
Ventrica Receives Two Nominations in ECCCSA 2016 Awards
Ventrica is proud to announce double nomination in European Contact Centre & Customer Service Awards 2016…
Customer Service is the Ultimate Business Weapon
When product and price just aren’t enough, customer service is the ultimate business weapon Nick Peart,…
Education Training Foundation Improves Customer Insights
The Education Training Foundation, which supports teachers, trainers, leaders and employers across the further education and…
ECCCSA Contact Centre Awards 2016 Shortlist Announced
The shortlist for the European Contact Centre and Customer Service Awards 2016 has been announced. Ann-Marie…
Speakers announced for Customer Contact Expo 28-29 September
Customer Contact Expo and Technology for Marketing events, which bring together all aspects of the customer…
storm® Powers Up Customer Engagement for Electricity North West
Electricity North West has gone live with an automated Cloud Contact Centre service through the award-winning…
Webhelp Shortlisted for Top Environmental Award at VIBES 2016
Leading global customer experience and business process outsourcing company, Webhelp, has been shortlisted for this year’s…