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Category: – Industry News
Industry news from the UK contact centre industry
Altitude Guide to Effective Outbound Campaign Strategies
Altitude Releases Guide to Design Effective Outbound Campaign Strategies – How to turn outbound calls into…
8X8 Improves Customer Experience for leading UK Heating Supplier
8X8 Improves Customer Experience for leading UK Heating Supplier – Swale Heating switches to cloud communications…
Choice Future Planning to Create 100 Contact Centre jobs
Choice Future Planning has announced plans to create more than 100 jobs by April next year…
Sykes in Spoontaneous Celebration at Fulfilment Centre
Sykes Galashiels in Spoontaneous Celebration at Fulfilment Centre as they have 3,000,000 reasons to celebrate this…
Key Facts for Retail Customer Service – Spark Response
Key Facts for Retail Customer Service Managers – As noted by Trevor Flack, Contact Centre Manager…
ACE Europe 2016 – The Brewery, London, UK
ACE EUROPE 2016 – 19th – 20th April, The Brewery, London, UK Register Today! ACE Europe…
Webhelp UK Stands up to Cancer and raises £40,000
Webhelp UK, a leading BPO provider, has raised £40,000 for Cancer Research UK after nominating the…
Generation Game and Overcoming Millennials Loyalty Challenge
Playing the Generation Game and overcoming Millennials loyalty challenge – Børge Astrup, Managing Director of Intelecom…
Concierge Contact Centre boosts scalability with Aspect Software
Concierge Contact Centre boosts scalability with Aspect Software Concierge Contact Centre, powered by TGM Consulting, provides…
Why cloud will be the Key for contact centres in 2016
Why the cloud will be the key for contact centres in 2016. Sarah Quennell, Director of…
BGL Group chooses Sabio for next generation Verint WFM Project
BGL Group chooses Sabio for next generation Verint Workforce Management project Expected efficiency savings from Sabio’s…
Case Study – E-Plus: More quality and less cost for outbound campaigns
Case Study – E-Plus: More quality and less cost for outbound campaigns E-Plus Group, a German…
Webhelp UK Contact Centre Raise Funds for Strathcarron Hospice
Webhelp UK Contact Centre Raise Funds for Strathcarron Hospice Webhelp UK, one of the country’s leading…
ContactBabel 2016 US Contact Centre Decision-Maker’s Guide
The 2016 US Contact Centre Decision-Maker’s Guide – Industry Analysis & Benchmarking With insights built on…
Jabra – Six Ways to Bring the “Golden Rule” to Groups
Jabra – Six Ways to Bring the “Golden Rule” to Groups – In his series of…
Teleperformance Announces Outsource Agreement with Boots
Teleperformance UK and South Africa announces Outsource agreement with Boots UK Teleperformance have announced an agreement…
Tesco Announce 150 Jobs at Dundee Contact Centre
Tesco – Every little helps with announcement of 150 New Contact Centre Jobs The Supermarket giant…