Interactive Intelligence Positioned as a Visionary in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe
Company positioned as a Visionary second year in a row; also named a Leader in the Gartner Magic Quadrant for Contact Centre as a Service, North America and the Magic Quadrant for Contact Center Infrastructure, Worldwide
Interactive Intelligence Group Inc, a global provider of cloud services for customer engagement, communications and collaboration, has been positioned as a Visionary in the Gartner 2016 Magic Quadrant for Contact Centre as a Service, Western Europe (1) for the second year in a row.
Interactive Intelligence is the only vendor to appear in all three Gartner Contact Center Magic Quadrants: the Magic Quadrant for Contact Centre as a Service, Western Europe, the Magic Quadrant for Contact Centre as a Service, North America (2), and the Magic Quadrant for Contact Centre Infrastructure, Worldwide (3).
The Gartner 2016 Magic Quadrant for Contact Center as a Service, Western Europe provides an analysis of vendors in the market based on their ability to execute and completeness of vision.
Richard Brown, Interactive Intelligence senior vice president of sales for Europe, Middle East and Africa said,
“We believe that to be recognized in all of Gartner’s contact centre Magic Quadrants validates our reputation as a global leader that delivers truly transformative cloud and on-premises customer engagement solutions,”
Interactive Intelligence offers a public, microservice-based cloud solution called PureCloud Engage℠ designed for organizations of all types and sizes. Built atop the Amazon Web Services Cloud, PureCloud Engage was designed for rapid deployment, ease of use, maximum flexibility and scalability, and continuous delivery of innovative applications.
The company also offers Communications as a Service℠ (CaaS), a private, single-tenant cloud solution designed for mid-size to large contact centers. CaaS is based on Interactive’s on-premises customer engagement software suite, Customer Interaction Center™ (CIC).