Is the difference between digital natives and “digital immigrants” really as marked as you think? Noel…
Category: – Industry News
Industry news from the UK contact centre industry
Dimension Data: Customer Experience – The Uncomfortable Truth
Dimension Data: Organisations around the world are failing to implement effective digital strategies. As a result…
Stress in the Contact Centre and Employees Mental health
Almost 50% of working days lost due to work-related stress: How can businesses help their employees’…
UK leads Europe in IoT-Enabled Customer Experience Readiness
UK leads Europe in IoT-Enabled Customer Experience Readiness Genesys and Frost & Sullivan publish study on…
Douglas Jackson 10th Anniversary – Here’s to the next 10!
Douglas Jackson 10th Anniversary – Here’s to the next 10! We are so proud of the…
Customer Engagement Centre – Service Without Boundaries
When it comes to customer service, the traditional contact centre has undergone a significant revolution in…
Content Guru Storms Ahead with European Award Triumph
On Thursday 30th March, Content Guru claimed its second major award in 2017 with victory in…
Kura Select Liverpool 1st Contact Centre Outside Scotland
Kura selects Liverpool City Region for its first contact centre outside of Scotland – Creating up…
Contact Centre Wallboard Best Practice & Disengagement
CEO Stephen Pace talks about contact centre wallboard best practice & disengagement Optymyse delivers the perfect…
eg solutions Secure Multinational Contract With Global Bank
eg solutions US$2.7m multinational contract with leading global bank eg solutions plc, the back-office workforce optimisation company,…
UK Retail Customer Experience Failing To Improve
UK Retail Customer Experience failing to improve with nearly 50% of queries left unanswered Eptica study…
Call Centre Outsourcing v In-House Any Benefits?
Call Centre Outsourcing Services – What makes it Beneficial? With the BOOM in the IT industry,…
Salesforce Cloud Einstein & Amazon Connect Integration
Salesforce Announces Service Cloud Einstein and Amazon Connect Integration Building on the companies’ strategic alliance, AWS…
Listen to me! Listen to me!! LISTEN TO ME!!!
We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations,…
Customer Engagement Without Boundaries
Aspect CrowdChat: Customer Engagement Without Boundaries As an expert on customer service and engagement, we would…
Jabra UK&I – Newsletter March 2017
“Heat map” your office to greater efficiency If you’re a football fan, you’re probably familiar with…
eg solutions Sponsors Rick Parfitt Jnr To Drive British GT Ambitions
eg solutions sponsors Rick Parfitt Jnr and Seb Morris to drive the duo’s British GT ambitions…
Mobile Options Are Key to Self-Service Success
Mobile options are key to self-service success, says Aspect Software The new ContactBabel report “The Inner…
DTMF Card Payment By Phone Tech; Customer Experience and AHT
DTMF ‘card payment by phone’ technology: customer experience and average handling time We are often asked…