Noble Systems have announced the release of Noble® Harmony v.4, adding to the power of its web-based supervisor interface for remote and mobile contact centre…
Premier Business Audio are extremely proud to produce one of the first key statistical case studies on contact centre development. Working very closely with the…
Customer Experience online is a topic which many companies approach from a basic angle. Providing an online platform to allow customers to make purchases online…
As we move into the busiest part of the year for many contact centres, keeping staff morale high is even more crucial for delivering fast,…
Seven essential steps retailers should take to really put Big Data to work by bringing their Customer Service and Marketing activities much closer together Despite…
“The UK Contact Centre HR & Operational Benchmarking Report (4th edition 2014/15)”, is a major study of 215 UK contact centre operations, looking in depth…
The UK National Contact Centre Conference took place at the British Library in London on 4 November. 250 Contact Centre Professionals from the UK and…
Parseq has moved a step closer to its £100m turnover goal with the creation of 150 new customer service roles in Sunderland following the acquisition…
GoDaddy, the world’s largest technology provider dedicated to small businesses, have announced it has opened a new customer care centre in Belfast, Northern Ireland. The…
It has been reported that LateRooms are set to outsource part of its customer service operation to the Phillipines resulting in the potential loss of…
Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment. Reservation, ticketing and appointment reminders. Banking and bill pay.…
Answering4U, a contact centre business based at Shipley, has boosted its customer service capability and made plans for future growth after becoming the latest Bradford…
Achieving consistency across multiple channels is clearly critical for any contact centre looking to provide a more joined up customer experience – particularly given the…
Aston Villa Football Club’s Consumer Sales Department, which is supported by technology from Rostrvm Solutions, has won the ‘Best use of Technology’ category at a…
Interactive Intelligence Reports 2014 Third-Quarter and Nine Months Ended Financial Results Total orders up 46 percent from 2013 third quarter Cloud-based orders double to 68…
Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director, Intelecom UK Ltd, shares his top six tips for…
With the news that contactless debit cards can be manipulated to transfer thousands of pounds, bypassing the £20 transaction cap, Keiron Dalton, a mobile security…
EE and Webhelp UK hosted an event to mark the official launch of their new contact centre in Derby (Tuesday 4th November) Earlier this year,…
Interactive Intelligence, a global provider of software and services designed to improve the customer experience, has supplied its Customer Interaction Centre™ (CIC) solution to personal…