Dimension Data Generation Y says Goodbye to the Phone – according to Dimension Data’s 2013/14 Benchmarking Report
New contact centre research published today reveals that for Generation Y – individuals born between 1980 and 2000 – the…
Industry News
Energy firms fizzle rather than burn bright when it comes to customer service
New research finds ‘mediocre’ utilities industry not doing enough to offset rising prices against consumer expectation UK consumers are finding…
New Call Telecom announces jobs at Burnley contact centre
Burnley based telecoms company New Call Telecom have announced the creation of 30 jobs at their Burney based contact centre….
Calderdale Council’s contact centre gearing up to go live
Calderdale Council are in the final stages of making their new contact centre operational from 11th November ‘Customer First Centre’….
PCI Compliance – Why PCI De-scoping saves you money
Rob Crutchington – Director at Encoded Every business or merchant that accepts payment via debit and credit cards has a…
Intelecom Announces Extension of its Contact Centre in the Cloud Solution
Customers to Benefit from Integrated Contact Centre Solution Based on Intelecom Connect and Verint Impact 360 Software Intelecom Group AS…
The Role of the Home Agent within the Contact Centre Environment is on the Rise
Sitel is reporting an increased use of the home agent model within the contact centre environment. Joe Doyle, Marketing Director…
Frost & Sullivan Applauds Interactive Intelligence
Frost & Sullivan Applauds Interactive Intelligence’s R&D and Marketing-Driven Rapid Growth in the Cloud-Based Contact Center Solutions Market The company…
Jabra Announces New Cashback Promotions
The Jabra Cashback incentive has been updated for Q4, providing authorised partners with a new sales campaign to support growth…
KC Contact Centres creates 30 jobs
Hull based Outsourcer KC Contact Centre have announced the creation of 30 jobs due to increased sales generated with their…
Facebook Fail?
Seven times more organisations adding Snail Mail as a ‘new’ customer communications channel than Facebook Only 5% of organisations added…
60K wins European Outsourcer of the Year
Who is the European Outsourcer of the Year? Which firm has been chosen over all of its competitors as the…
VoiceSage Gives Powerdial The Extra Multi-Channel Edge
Powerdial teaming up with communications specialist VoiceSage to offer an intelligent blend of voice, SMS and e-mail that effectively targets…
Ascensos creates Jobs at Motherwell contact centre site
Ascensos, a newly created Motherwell based outsource company, have announced plans for the company which includes the creation of up…
Interactive Intelligence Receives Miercom Performance Verified Certification
In hands-on lab test, Interactive Intelligence contact centre and unified communications software demonstrates ability to support largest organisations in the…
RSA close Indian Contact Centre Operation
Insurance giant, RSA, which includes the MoreThan brand have announced that their Indian contact centre operation will close creating additional…
2Touch participate in world’s biggest coffee morning
Sweet-toothed associates at Sunderland-based contact centre, 2Touch, have raised over £2,000 for Macmillan Cancer Support. Associates – who joined thousands…
Bizarre calls made to Council Contact Centres
Asking if they can keep a crocodile in their back garden, seeking tips on how to marinade a juicy steak…
Air21 win at Call Centre Awards
The fastest growing dialler company in the UK has beaten off competition from global brands to snap up the coveted…