Mobile options are key to self-service success, says Aspect Software The new ContactBabel report “The Inner…
Category: – Industry News
Industry news from the UK contact centre industry
DTMF Card Payment By Phone Tech; Customer Experience and AHT
DTMF ‘card payment by phone’ technology: customer experience and average handling time We are often asked…
Loganair Goes Live with New In-House Contact Centre
Loganair has launched its new reservations system for travel from 1 September, when it starts flying…
Make Your Voice of the Customer Campaign A Success
To enhance customer experience and increase business growth, many firms are developing voice of the customer…
ContactBabel: The Inner Circle Guide to Self-Service
The Inner Circle Guide to Self-Service is a major independent analyst report, aimed at providing customer…
Integrating Artificial Intelligence into Your Contact Centre
The number of predictions and speculations about Artificial Intelligence AI replacing human workers in the contact…
Aspect Software Combats The Mobile Fraud Challenge
Aspect Software combats the mobile fraud challenge at The Cards & Payments Summit 2017 Space 2,…
Meet John. John is An Agent in YOUR Contact Centre
John is a contact centre agent at your business. He’s 24, college educated and right now,…
lastminute.com Select Enghouse Cloud Contact Centre Service
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services, have…
Bannatyne Group Expand Darlington Contact Centre
Bannatyne Group have announced that it is to recruit a further six staff at its Darlington…
Firstsource Cut 90 Jobs at Belfast Contact Centre
Firstsource, the Indian owned contact centre outsource company, have announced that they are cutting 90 agent…
Eckoh Wins Largest US Secure Payments Contract worth $3.7m
Eckoh wins its largest ever US Secure Payments Contract worth $3.7m Latest contract win extends total…
Expolink rebrands contact centre services as ‘WeAnswer’
Expolink, the leading Wiltshire-based provider of multichannel customer contact services, is rebranding its contact centre business…
Six Practical Steps to Make Web Chat Work For You
Six Practical Steps to Make Web Chat work for you – Thomas Rødseth at Intelecom, shares…
Red Nose Day in NSL Highlands Contact Centre
Having raised a staggering £78million from its last Red Nose Day, organisers are hoping this year’s…
ResQ Seaham Contact Centre Set for Further Growth
Res Q’s Seaham Contact Centre Set for Further Growth in 2017 with new ‘South Wing’ Following…
Nine Contact Centre Trends to Watch in 2017
Nine Call Centre Trends to Watch in 2017 Christian Szpilfogel, Mitel VP Strategy and M&A Business…
The Real-Time Revolution in the Contact Centre
The Real-Time Revolution in the Contact Centre – Richard Stevenson, CEO, Red Box Recorders There aren’t…
Jabra Assured Services Programme Power of Conversation
Jabra Assured Services Programme Conversations are still an integral part of customer service. When we have…