Can you have excellent customer service with a disengaged team? Do you work because you have…
Category: – Industry News
Industry news from the UK contact centre industry
The Contact Centre Revolution (Not Just Robots!)
The Contact Centre Revolution is Here (and we’re not just talking about robots) Kirsty Rigg, Digital…
Trust In The Cloud On The Rise in Contact Centres
Trust in the cloud on the rise in the contact centre enviroment according to Stephen Ball…
Unify Enhance Contact Centre Offering With Optymyse
SJS Solutions Agent Information System, Optymyse, has now been accredited as part of Unify’s Technology Partner…
Echo-U Get Healthy at Newcastle Contact Centre
Employee minds really matter at Echo-U, Newcastle. The demands of working in a busy call centre…
Together Contact Centre Takes Calls for Red Nose Day
Specialist lender Together will be volunteering to receive donation calls for Red Nose Day 2017 on…
ResQ: The End of the Contact Centre with Ofcom Clampdown?
The End of the Call Centre? ResQ hail Ofcom clampdown as ‘gamechanger’ It’s a decision that…
Sabio Acquires Rapport In Plan To drive double digit growth
Sabio strengthens customer engagement analytics portfolio with acquisition of Rapport insight and analysis business • Announcement…
The Cost of a Missed Phone Call to Your Business
How much is a Missed Phone Call Worth to Your Business? By Holger Reisinger For one…
Noetica Founder Danny Singer Presented with CEO Award
Noetica Founder Presented with CEO of the Month Award by Corporate Vision Magazine Danny Singer Proud…
TSB Recuitment Drive at Sunderland Contact Centre
TSB launches major recruitment drive in Sunderland with the creation of 100 new jobs at its…
Vodafone Create 2,100 Contact Centre Jobs
Vodafone Create 2,100 Contact Centre Jobs Across the UK – Vodafone UK to create 2,100 new…
Netcall Announce Contact Centre Change Webinar Series
Netcall Contact Centre Change Webinar Series Join Netcall at their webinar series, 7th – 21st March…
The Customer Service Pulse for Robotic Process Automation
[Survey]: The Customer Service Pulse for Robotic Process Automation – 2017 What does Robotic Process Automation…
AI will power 95% of customer interactions by 2025
AI will power 95% of customer interactions by 2025, says Servion Businesses must begin adapting to…
IBM and Salesforce Announce Landmark Global Strategic Partnership
IBM and Salesforce have announced a global strategic partnership to deliver joint solutions designed to leverage…
Is Bad Customer Service Costing Your Business?
Is Bad Customer Service Costing Your Business? Clare Angood of Aspect We all know that bad…