Telecoms giant, Vodafone UK, have announced that up to 350 customer service and technology jobs at…
Category: – Contact Centre News
News from the UK contact centre industry
Study Reveals Innovation & Cost Are Key Drivers of Cloud
Study Reveals Innovation and Cost Control Are Key Drivers of Cloud Communications Adoption in Europe Mitel…
Teleopti Launches Cloud BI Tool – Insights
Teleopti Launches Cloud BI Tool, Insights, Helping Organizations Discover the Power of Their Data Insights utilizes…
Ageas Insurance Set To Close Contact Centres
It has been reported that Ageas Insurance is to close its contact centres in Stoke on…
Digital Transformation in Contact Centres. Millennial Skill Gap?
Digital transformation in the contact centre – Is there a millennial skill gap? By Nigel Dunn,…
NICE Announces New Generation of Employee Engagement
NICE Announces New Generation of Employee Engagement with Back Office Proficiency Essentials First of its kind…
iNet & Vocalcom Strengthen Ties with Customer Engagement Solutions
iNet Communications Group and Cloud Contact Centre technology vendor Vocalcom strengthen ties to grow UK market…
1 in 10 Consumers Never Had Good Customer Service
1 in 10 British consumers have never had good customer service Research from Zendesk finds 70%…
Contact Centre Manager – Leading Outsource Company
Contact Centre Manager Ventrica are looking for an experienced Contact Centre Manager / Service Delivery Manager…
MacBook Pro for Business Man
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Beautiful Cities in the World
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AboutMatch To Provide One-Stop Shop For Contact Centres
Leading industry analyst joins AboutMatch to provide one-stop shop for UK contact centres AboutMatch is the…
Digital Channels – 7 Chat and Co-Browsing Tips
Making light work of digital channels – 7 chat and co-browsing tips In the first blog…
Best Nightlife Cities in the World
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Eiffel Tower Visit Paris City Tour
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Holiday Tour in Dubai
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Best Microsoft Surface Laptop
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Inside the wonderful world of cycle racing
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Flying into the Future with Drone Technology
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