Winners announced at the European Contact Centre and Customer Service Awards 2018 – Booking.com wins Best…
Category: – Contact Centre News
News from the UK contact centre industry
TTEC Wins Best Pan-European Contact Centre Award
TTEC Wins Best pan-European Contact Centre award at the European Contact Centre & Customer Service Awards…
Eliminating Overtime Requires Businesses to Improve Efficiency
Eliminating the scourge of overtime requires businesses to do more to drive workplace efficiency, says Colin…
PCI Pal Achieve PCI-DSS Certification for 7th Consecutive Year
PCI Pal Achieves PCI-DSS Certification for Seventh Consecutive Year PCI-Pal, a secure payments provider to contact…
Contact Centre Opens in Norwich Creating 30 Jobs
Watson Fuels have announced the opening of a new Customer Contact Centre in Norwich creating up…
U-WFM Partner Key IVR Secure Payments for Contact Centres
U-WFM partners with Key IVR to deliver secure payment solutions for the contact centre U-WFM have…
What Contact Centre Agents Want What they Really Want
According to Colin Hay at Puzzel, employee engagement matters just as much as customer experience and…
Tesco Dundee Contact Centre Creates 200 Jobs
– Tesco have created 200 new jobs at their Customer Contact Centre in Dundee Tesco has…
Discerning Shopping Tastes of Younger Generation
Discerning shopping tastes of younger generation around Black Friday revealed in new research from Aspect Software…
Preparing your Contact Centre for the Christmas Period
Preparing your Contact Centre for the busiest season of the year – Christmas Director of Customer…
80% of UK Shoppers Will Avoid High Street on Black Friday
80% of UK shoppers will avoid high street stores on Black Friday, Genesys Research finds New…
Bad Customer Service Stops Consumers Shopping Retailer
Bad customer service stops six in ten consumers shopping with a retailer Research reveals UK customers’…
Customer Engagement set to get smarter in 2019
CX solutions leader Sabio expects there to be an increased focus on AI, Augmented Human Interactions…
Vera Bradley Improves Contact Centre Efficiency
Vera Bradley improves contact centre efficiency and customer experience with NICE InContact NICE inContact, a NICE…
55% of Contact Centres Expect Lower Live Calls
55% of UK contact centres expect lower live call volumes in 2019 Although live telephony stated…
Removing Consumer Frustration from the Contact Centre Experience
Removing Consumer Frustration from the Contact Centre Experience – Jeremy Payne, International VP Marketing, Enghouse Interactive…
Contact Centre Network Northern Ireland Awards
Contact Centre Network Northern Ireland (CCNNI) host inaugural industry awards Contact Centres from across the industry…
Content Guru Become Call Centre Management Association Partner
Content Guru, the leading European cloud contact centre and customer engagement technology provider, has entered into…
Hermes Digitally Enhances Parcel Delivery with IMImobile
Hermes digitally enhances parcel delivery experience with IMImobile Parcel delivery provider to use IMImobile’s communications platform,…