Puzzel extends its collaboration with SAS and delivers a new global contact centre solution to the…
Category: – Contact Centre News
News from the UK contact centre industry
Ventrica Appoints Chief Service Delivery Officer
Ventrica appoints Kathryn Chivers as Chief Service Delivery Officer to shape operational and client excellence Ventrica,…
Five Years of Answering Dog & Bone at Contact Centre
Five years of answering the dog and bone at Dogs Trust Contact Centre Dogs Trust’s national…
5 Customer Experience Metrics You Need to Track
Making an argument in support of excellent customer experience (CX) is not hard at all. In…
Are Consumers Ready for Automated Customer Service?
CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers…
4net Technologies Win Contract with HM Courts & Tribunals Service
4net Technologies wins £16.3m contract to help deliver HM Courts & Tribunals Service Reform project Latest…
Blog: Can a Contact Centre learn from Starbucks?
Can a contact centre learn from Starbucks? Prior to starting work at contact-centres.com Towers I usually…
Hillarys Transforms Contact Centre Operations with IPI
Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce…
Semafone adds new accessibility features to Cardprotect Voice+
Semafone adds new accessibility features to award-winning Cardprotect Voice+ payments solution Enabling contact centres to serve…
Top Tips for Introducing Agent Self-Scoring Evaluations
Top tips for introducing contact centre agent self-scoring evaluations Self-scoring, self evaluations, self reflection, whatever you…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics”, the 4th edition of the definitive research into…
Cloud Contact Centre Users Get 18% Higher Customer Satisfaction
Organisations With Cloud Contact Centre Technology Report 18 Percent Higher Customer Satisfaction NICE inContact CX Transformation…
Insurers Neglecting Customer Service on Digital Channels
Insurers neglecting customer service on digital channels, Eptica finds Poor performance and focus on social media…
Contact Centre Evolution: AI Hype vs. Reality
Contact centre evolution: AI hype vs. reality Ajmal Mahmood, Customer Contact Propositions Lead at KCOM As…
Content Guru Winners at Cloud Excellence Awards 2019
Content Guru Announced as Winners at Computing Cloud Excellence Awards 2019 Global leader in cloud communications…
Win Friends and Influence People with WFM
How to win friends and influence people with Workforce Management Constant change and the viral power…
Atea & Puzzel Sign Agreement for Contact Centre Solutions
The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea…
AI and Robots Hold Key to Transform Customer Service
AI and Robots Hold the Key to Transform Customer Service – But Senior Decision-makers Still See…