ORGANO Selects Top-Rated Talkdesk Enterprise Cloud Contact Centre to Elevate Customer Experience
Leading producer and marketer of healthy, convenient and affordable food, nutrition, specialty brewed beverages, personal care products and cosmetics upgrades to cloud-native contact centre solutions from Talkdesk
– ORGANO moves from first-generation cloud provider to cloud-native Talkdesk for improved reliability
– Talkdesk comprehensive integration options through AppConnect is a key differentiator
– Flexibility and scalability of Talkdesk Enterprise Cloud Contact Centre ensures a long-term solution for ORGANO’s fast-growing customer service operations
Talkdesk, the cloud contact centre for innovative enterprises, havey announced ORGANO® chose Talkdesk Enterprise Cloud Contact Centre to power its customer service operations. With Talkdesk’s seamless integrations with best-in-class CRM systems, easy add-on capabilities through AppConnect, and a strong reputation for reliability and data security, ORGANO aims to make customer experience a competitive advantage with Talkdesk.
Formerly known as Organo Gold, ORGANO first moved to the cloud with a first-generation cloud contact centre platform, but experienced occasional service outages, resulting in unsatisfactory services. Talkdesk offers a 100% Uptime Service Level Agreement supported by multi-level redundancies and backed by a downtime reimbursement plan, if necessary. With a TrustScore or 4.7 out of 5 through Trustpilot, ORGANO was confident that Talkdesk is the contact centre solution to best support its growing customer service team.
Shella Chua, SVP Global Admin and Distributor Services of ORGANO, commented,
“Supporting our customers and distribution partners with a superior level of customer service is what sets ORGANO apart in a highly dynamic environment,”
“The agility, flexibility and stability of Talkdesk’s cloud contact centre allows us to remain ahead of our customers’ needs through a rapid pace of product innovation and seamless integrations in an easy-to-use and comprehensive solution.”
Due to the open and flexible nature of its cloud-native architecture, Talkdesk also stood out above other contact centre solutions for its integration capabilities. ORGANO was able to easily link its existing Freshdesk system with Talkdesk and has the option to easily add any of the most popular customer service tools including Salesforce, Zendesk, Slack, Microsoft Teams and Dynamics. Through AppConnect™, the first enterprise contact centre app store, Talkdesk makes best-in-breed software available to its customers with simple, one-click installations.
Tiago Paiva, chief executive officer, Talkdesk, said,
“We are excited to be the customer service backbone of ORGANO’s growing operation with Talkdesk enterprise cloud contact centre solutions as the foundation for its outstanding customer experience,”
“Today’s forward-thinking enterprise organizations like ORGANO are setting themselves apart through superior customer service and transforming their contact centres with Talkdesk to keep pace with customer demand.”
Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to power their customer interactions.
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