Aspect Software releases Aspect EQ™ Workforce Optimisation 8.2 for improved agent engagement and efficiency in the…
Category: – WFM
Teleopti ebook to Educate Contact Centre Leaders
Teleopti publishes ebook to educate contact centre leaders and IT directors on the benefits of cloud-based…
Workforce Management in UK contact centre Survey
Workforce Management adoption in UK contact centres – Survey Results revealed by Business Systems • Despite…
NICE Workforce Management Market Share Leader
NICE Proves Again to be the Clear Workforce Management Market Share Leader According to DMG In…
BGL Group chooses Sabio for next generation Verint WFM Project
BGL Group chooses Sabio for next generation Verint Workforce Management project Expected efficiency savings from Sabio’s…
TeleTech boosts customer service with innovative technology platform
TeleTech boosts customer service with innovative technology platform – case study reveals how exceptional customer service…
NICE Introduces Adaptive WFO Powered by the Agent Persona
NICE Introduces Adaptive WFO Powered by the Agent Persona – Adaptive WFO enables organisations to create…
Sabio Assist Police Contact Centre with their Enquiries
Sabio has secured a contract to deliver support for Greater Manchester Police Contact Centre advanced Workforce…
What Should you expect from a WFM Solution?
What Should you Expect From a WFM Solution? David Evans, Workforce Optimisation Consultant at Business Systems…
Netcall increases NCP Contact Centre Performance
Netcall – The UK’s Largest Car Park Operator Improves Contact Centre Performance and Reduces Management Administration…
eg Solutions Enterprise Workforce Optimisation Suite
eg solutions continues to drive the market with the most complete Enterprise Workforce Optimisation suite for…
Verint Extends Customer Engagement Optimisation
Verint Extends Customer Engagement Optimisation Vision with Latest Advancements – User Experience and Advanced Analytics Headline…
From call centre to a multi-channel contact centre
Genesys: Evolve from a call centre to a multi-channel contact centre – Top 10 Strategies for…
Aspect Software Workforce Optimisation 8.1
Aspect Software announces Aspect EQTM Workforce Optimisation 8.1, unified WFO platform Aspect EQ Workforce Optimisation 8.1…
Verint Systems Announces Availability of Work Allocation Manager
Verint Systems New Solution Enables Smarter Engagement Across Back-Office and Blended Work Environments to Advance Productivity,…
Don’t Let Your Contact Centre Workforce Become The Walking Dead
Warning: Zombies have infected your contact centre workforce. You can’t escape these agents of the undead,…
Maximising the Benefits of Workforce Management Software
Workforce management software is a powerful tool when it comes to… well, managing your workforce. That…
Business Systems adds real-time Business Intelligence module to WFO offering
Business Systems (UK) Ltd, have added Panintelligence’s Business Intelligence (BI) software to its call recording and…
Teleopti adds mobility and gamification to Teleopti WFM
Teleopti has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are…