Over half of British businesses surveyed say customers swear at chatbots – yet younger generations surveyed…
Category: – Reports/Surveys
Customer Engagement Sees Decline During COVID-19 Lockdown
Customer engagement saw dramatic decline across the economy during COVID-19 lockdown, according to research from Content…
Download: Inner Circle Guide to Workforce Optimisation
Contact Centre Download: The Inner Circle Guide to Workforce Optimisation sponsored by Aspect Software The need…
CCMA & Puzzel Partner To Study Evolution of the Contact Centre Industry
CCMA and Puzzel launch partnership to study the evolution of the contact centre industry The Call…
Take Part in the 2020 UK CX Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on 200+ surveys with UK businesses, and…
Survey Confirms Poor Data Security Practices During Pandemic
Survey from PCI Pal® shows significant consequences for businesses that demonstrate poor data security practices during…
Consumers Switch after Poor Contact Centre Experience
British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn – New research shows 78%…
Be Part of The 2020 UK Customer Experience Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Guide to UK Consumers Contact Centre Use
Who’s calling? Whistl publishes definitive guide to UK consumers contact centre use and performance expectations Poor…
The Inner Circle Guide to Contact Centre Remote Working
Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are…
Survey Shows Impact of Extended Lockdown on Home Working
New Survey Shows Impact of Extended Lockdown on Home Working With news of the three week…
Inner Circle Guide to Contact Centre Remote Working
“The Inner Circle Guide to Contact Centre Remote Working Solutions”, with data from hundreds of UK…
UK Businesses Struggling to Meet Customer Expectations
UK Businesses Struggling to Meet Customer Expectations Research reveals that only a third (34%) of customer…
86% of Brits say self-service is a positive experience
86% of Brits say self-service is a positive experience – but we still want a contact…
Contact Centre as a Service Set For High Growth
Contact Centre as a Service will experience high growth 14.68% during the forecast 2019-2025 The study…
2020 Contact Centre Benchmarking: How do you compare?
2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational…
January blues threaten customer satisfaction levels
January blues threaten customer satisfaction levels for more than 25% of businesses More than a quarter…
Contact Centre Music on Hold That Transcends Borders
Contact Centre Music on Hold That Transcends Borders – Around the globe, Classical music is top…
2019-20 UK Contact Centre Decision-Makers Guide
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+…