Download: Inner Circle Guide to Workforce Optimisation

Contact Centre Download: The Inner Circle Guide to Workforce Optimisation sponsored by Aspect Software The need…

CCMA & Puzzel Partner To Study Evolution of the Contact Centre Industry

CCMA and Puzzel launch partnership to study the evolution of the contact centre industry The Call…

Take Part in the 2020 UK CX Decision-Makers Guide

The 2020 UK Customer Experience Decision-Makers’ Guide is based on 200+ surveys with UK businesses, and…

Survey Confirms Poor Data Security Practices During Pandemic

Survey from PCI Pal® shows significant consequences for businesses that demonstrate poor data security practices during…

Consumers Switch after Poor Contact Centre Experience

British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn – New research shows 78%…

Be Part of The 2020 UK Customer Experience Decision-Makers Guide

The 2020 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…

Guide to UK Consumers Contact Centre Use

Who’s calling? Whistl publishes definitive guide to UK consumers contact centre use and performance expectations Poor…

The Inner Circle Guide to Contact Centre Remote Working

Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are…

Survey Shows Impact of Extended Lockdown on Home Working

New Survey Shows Impact of Extended Lockdown on Home Working With news of the three week…

Inner Circle Guide to Contact Centre Remote Working

“The Inner Circle Guide to Contact Centre Remote Working Solutions”, with data from hundreds of UK…

UK Businesses Struggling to Meet Customer Expectations

UK Businesses Struggling to Meet Customer Expectations Research reveals that only a third (34%) of customer…

86% of Brits say self-service is a positive experience

86% of Brits say self-service is a positive experience – but we still want a contact…

Contact Centre as a Service Set For High Growth

Contact Centre as a Service will experience high growth 14.68% during the forecast 2019-2025 The study…

2020 Contact Centre Benchmarking: How do you compare?

2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational…

January blues threaten customer satisfaction levels

January blues threaten customer satisfaction levels for more than 25% of businesses More than a quarter…

Contact Centre Music on Hold That Transcends Borders

Contact Centre Music on Hold That Transcends Borders – Around the globe, Classical music is top…

2019-20 UK Contact Centre Decision-Makers Guide

“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+…

Free Download – CX Decision Makers Guide 2019-2020

Create exceptional customer experiences and set yourself apart from your competition What do my customers want?…

The Inner Circle Guide to Customer Interaction Analytics

“The Inner Circle Guide to Customer Interaction Analytics”, the 4th edition of the definitive research into…

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