PCI Pal partners with Virgin Atlantic to secure its international omnichannel payments via its contact centre…
Category: Editorial Category
Take Part in the UK Contact Centre Decision-Makers’ Guide 2023
With insights built on hard data, the 20th annual edition of “The UK Contact Centre Decision-Makers’…
42% of Customer Queries to UK Retailers Go Unanswered
42% of customer queries to leading UK retailers contact centres go unanswered – Study reveals correlation…
Lemon Contact Centre Partnership will Keep Off Site Staff Safe
Lemon Contact Centre is partnering with a leading personal safety app to help keep its clients’…
Make Outbound Dialling More Effective with Voicemails
Make outbound dialling from your contact centre more effective with voicemails – Essential contact centre tips…
Poor Customer Service Impacting Utility Sector’s Reputation
Poor customer service is impacting utility sector’s reputation, research finds The utilities sector has the worst…
Empathising with your Contact Centre Customers in Difficult Times
Empathising with your contact centre customers in difficult times – How businesses can deliver sensitive customer…
Customer Authentication in Contact Centres Without Complication
Customer Authentication in Contact Centres Without Complication So do you need voice biometrics in the contact…
FM Outsource Join Manchester Good Employment Charter
The Greater Manchester Good Employment Charter welcomes FM Outsource Bury-based contact centre FM Outsource, an outsourced…
What’s DTMF Masking? How can it Help Compliance in Contact Centres?
What is DTMF masking and how can it help you ensure PCI DSS compliance in your…
Content Guru Win at Computing Cloud Excellence Awards
Content Guru’s Customer Data Platform Wins at Computing Cloud Excellence Awards 2022 Leading cloud communications and…
Southway Housing Get Britannic Contact Centre Solution
Southway Housing Trust get Personal with Britannic Contact Centre Solution Britannic Technologies, specialists in business communications…
ContactBabel Launch UK CX Decision Makers’ Guide 22-23
Sabio Group and ContactBabel Launch UK CX Decision Makers’ Guide 22-23 » The annual report studies…
Staff Wellbeing & Engagement in Your Contact Centre
How to Improve Staff Wellbeing and Engagement in Your Contact Centre In the era of The…
Calls Fail Due To Contact Centre Background Noise
Almost half of customer service calls fail due to contact centre background noise – Nearly half…
The 2022 Contact Centre Trifecta of Pain: Increasing Workloads
The 2022 contact centre trifecta of pain: increasing workloads (Part 3) Rachel Lane, Solution Principal for…
3 out of 4 European Businesses have invested in AI for CX
3 out of 4 of European businesses have invested in AI for CX, Odigo reveals 75%…
British Gas Grows Partnership with ResQ Creating 200 Jobs
British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull ResQ, the leading outsourced…