Electric car subscription service Onto partners with Business Systems to transform the customer experience The partnership…
Category: Editorial Category
Thrive Homes Thrive with Britannic Contact Centre Solution
Britannic Technologies, specialists in business communications and managed services, have announced that they will supply Thrive…
Achieving work-life balance in the hybrid contact centre
Achieving work-life balance in the hybrid contact centre Hybrid working has become the norm for contact…
Key CX Challenges in Travel Sector – and How to Solve them
Key CX challenges in the travel sector – and how to solve them -Rick Kirkham, Founder…
Prepare Contact Centre Agents for Every Interaction
Prepare contact centre agents for every interaction and make their work experience fulfilling – Download from…
Digital Transformation Needs to Focus on more than just Digital
Why digital transformation needs to focus on more than just digital in the contact centre –…
Can Employers Address The Cost Of Living Crisis?
Can Employers Address The Cost Of Living Crisis By Asking Employees To Stay At Home? The…
South Staffs Water Wins Customer Initiative Award
South Staffs Water wins Customer Initiative of the Year at Water Industry Awards as it collaborates with with Echo…
Speaking Customer’s Language: Everyone Speaks English?
Speaking the customer’s language surely everyone speaks English – well don’t they? Despite Brexit and the…
Contact Centres Need Flexibility To Handle All Unforeseen Circumstances
Contact Centres Need Flexibility To Handle All Unforeseen Circumstances – Even A National Rail Strike Throughout…
Worst Customer Service on Record – Energy Companies
Worst customer service on record from energy companies contact centres , says Citizens Advice Energy companies’…
Tokenization can improve CX Offered by your Contact Centre
How using tokenization can improve the customer experience offered by your contact centre Danny Cresswell of…
Teleperformance Selects PCI Pal For Secure Payment For Enterprise Customers
Teleperformance UK selects PCI Pal to secure expanding payment methods for global enterprise customers PCI Pal…
OMNINGAGE Minimises Time & Maximises Cloud ROI
How OMNINGAGE will minimise your time to value and maximize your cloud ROI Beginnings As my…
Odigo Joins Pega Partners Programme & Adds New Solution
Odigo Joins Pega Partners Programme and Adds New Solution to Pega Marketplace Odigo, a leading global…
Understanding the Importance of the Contact Centre
Understanding the Importance of the Contact Centre – Improve your contact centre offering The last few…
The Ultimate Contact Centre Training Guide – Download NOW
The ultimate contact centre training guide -72% of contact centre agents say they need better training…
Making Space for Contact Centre Agent Wellbeing
Making space for contact centre agent wellbeing – Melissa Cowdry Field Marketing Director – UKI –…
When AI goes Awry; 5 Contact Centre Transformation Mistakes to Avoid
When AI goes awry; five contact centre transformation mistakes to avoid Jonathan Rosenberg, CTO and Head…