IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to…
Category: Editorial Category
How Well Do You Understand Customer Intent?
How well do you understand customer intent? How well do you actually know your customers when…
Customer Touch Point Launches Service to Help Businesses Improve Accessibility
Customer Touch Point launches a new service to help businesses improve accessibility across customer contact within…
NICE Announce Intent-Driven CX Capability with Enlighten AI
NICE Announces the Market’s First Consumer Intent-Driven CX Capability with Enlighten Journey Orchestration Leveraging the power…
Business Leaders Prefer Phone Over Other Communication Tools
New Enterprise Communications Report Finds 90% of Business Leaders Prefer Phone Over Other Communication Tools 95%…
Echo Shortlisted at Northern Ireland Contact Centre Awards
Echo shortlisted for three awards at Northern Ireland Contact Centre Awards Echo Managed Services, the specialist…
Calabrio Appoints New Leader of Customer Service & Support Team
Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally…
Jabra Launches Wireless Headset To keep Frontline Workers Connected
Jabra launches a new wireless headset, Jabra Perform 45, designed to keep frontline workers connected wherever…
Odigo Global Leader in Contact Centre as a Service Report
Odigo is named a Global Leader for the third consecutive year in the ISG Provider Lens™…
Gen Z is Crucial to Solving the Contact Centre Tech Skills Shortage
Gen Z is crucial to solving the customer service tech skills shortage in the contact centre…
Enghouse Webinar: Microsoft Teams in Contact Centres
Enghouse Interactive webinar to showcase how native Microsoft Teams contact centres transform customer service CX specialists…
Rethinking Customer Service in the Contact Centre
Rethinking Customer Service in 4 Easy Steps – An Odigo Practical Guide for the contact centre…
Ascensos implements IRIS Clarity to Eliminate Background Noise
Ascensos implements IRIS Clarity’s cutting-edge voice isolation software to eliminate background noise on customer calls within…
Customer Gripes: Calls Not Answered & Annoying Music
Calls not answered and annoying music on hold are top customer phone gripes when calling a…
Low-Code the Solution Insurance Industry Been Looking For?
Is low-code the solution the insurance industry has been looking for? James Lawrence, Director of Insurance,…
Infobip Integrates with ServiceNow to Improve CX
Infobip integrates with ServiceNow to improve customer experience Infobip’s market-leading omnichannel communications platform is now available…
It’s Good to Talk but Are Contact Centres Really Listening?
UK Consumers Say It’s Good to Talk but Are Contact Centres Really Listening? Despite a rise…
Question: Is Your Contact Centre Over Stretched?
Is Your Contact Centre Over Stretched? Outstanding outsourced solutions for inbound customer contacts. With over 35…
The Most Difficult Customer Support Challenges
The Most Difficult Customer Support Challenges – Customer support is vital across most businesses and sectors.…