Unanswered calls and being told to check the website are the biggest London company bugbears against…
Category: Editorial Category
Puzzel Unveils “The State of Contact Centres 2024” Survey
Puzzel Unveils “The State of Contact Centres 2024” Survey – Comprehensive European survey outlines significant opportunity…
ICO Fines HelloFresh for Spam Texts & Emails
ICO fines HelloFresh £140,000 for spam texts and emails The Information Commissioner’s Office (ICO) has fined…
2024’s Top Contact Centre Tech Trend Predictions
2024’s top contact centre tech trend predictions – and the drivers behind them This time last…
ChatGPT: How it can Shape the Future of Contact Centres
One Year of ChatGPT: How Sabio’s AI-powered Propositions Can Shape the Future of Contact Centres We…
CX Specialist Supports Charity to Help Prevent Suicide
CX specialist supports charity to help prevent suicide amongst young people – Ventrica raises funds for…
MSI Handles More Enquiries with Cloud-Based Contact Centre Solution
MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI -IPI implements…
Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership
Cirrus, a leading contact centre solutions supplier, has joined forces with DuoCall MSP, a renowned managed…
Consumer Duty – Achieve Positive Outcomes Through Compliance
Consumer Duty – Achieve Positive Outcomes Through Compliance – Download White Paper from Business Systems At…
Jabra Announces Cutting-Edge Updates to Elite 8 Active & Elite 10
Jabra Announces Cutting-Edge Updates to Elite 8 Active and Elite 10 at CES 2024 New noise…
Understanding the ROI of AI in Contact Centres
2023 has seen the emergence of AI-driven contact centres, transforming the world of customer service. As…
Conversational Analytics: Why is it so Powerful in Transforming
What is Conversational Analytics and Why is It So Powerful for Transforming Your CX in your…
How an Identity Layer Connects Your Contact Centre
Seamless Customer Engagement: How an Identity Layer Connects Your Contact Centre Personalised, frictionless experiences are the…
Lovehoney: Creating a Global, Omnichannel Customer Care Contact Centre
Lovehoney established in Bath in 2002, Lovehoney is a market-leading pleasure products brand. Its focus on…
State of the Contact Centre: The Agent of the Future
State of the Contact Centre: The Agent of the Future – Get Insights into the Influence…
How AI is Helping Contact Centres With Agent Stress Management
How AI is Helping Contact Centres With Agent Stress Management – This article from Cirrus highlights…
Why ‘Pause & Resume’ Systems are NOT PCI DSS Compliant
Why so-called ‘pause and resume’ systems are not PCI DSS compliant – Danny Cresswell of CardEasy…
‘Shockingly Poor’ Customer Service Which? Survey Finds
Some major firms offering ‘shockingly poor’ customer service across the board at their contact centres, Which?…
Your Chance for your Contact Centre To Represent the UK’s Best!
Your Chance To Represent The UK’s Best! ContactCentreWorld – the global association for contact centre and…