Matt Hooper, General Manager at Cognia PCI, discusses 5 things that we know about PCI in…
Category: Editorial Category
Zendesk Selected Winner in 2014-15 Cloud Awards Programme
Zendesk Selected Winner in 2014-15 Cloud Awards Programme Cloud Computing Program Announces Winners; Overall Award Put…
eg solutions offers operational intelligence software
eg solutions continues to drive innovation within the back office by offering pioneering eg operational intelligence…
Domestic & General Appoint General Manager at Contact Centre
Warranty provider Domestic & General have appointed Lee Randall as General Manager responsible for the Company’s…
Ormuco asks ‘Do We Have Our Heads in the Cloud?’
Bibi Bajwa, Chief Operating Officer – EMEA at Ormuco, asks ‘Do We Have Our Heads in the…
5 Top Tips for Capturing the Voice of the Customer in the Contact Centre
Rant and Rave has outlined 5 top tips for capturing the Voice of the Customer in…
Capita Customer Management Reveal ways to exceed customer expectations
Kathryn Clarke, Managing Consultant at Capita Customer Management, considers current customer expectations when dealing with companies,…
Grass Roots selects Sabio to deploy Avaya communications infrastructure
The Grass Roots Group, the world’s leading provider of employee and customer engagement solutions, has selected…
Verint Systems Announces Availability of Work Allocation Manager
Verint Systems New Solution Enables Smarter Engagement Across Back-Office and Blended Work Environments to Advance Productivity,…
VoiceSage Nominated for ‘Contact Centre Product of the Year’ for 3rd Year Running
Voicesage, the customer communications technology specialist, which is also nominated in a new technology ROI category,…
Proactive customer care is key in energy sector, says Aspect
Price drops on energy put emphasis on customer service for Big Six says Aspect. Smaller energy…
Webhelp UK Go Green at Glasgow Primary School
Green fingered staff from Webhelp UK’s Glasgow customer experience centre have been chipping in at a…
Customer Service Technology shunned by Contact Centres
Voice biometrics, gamification and video technology have been hot topics in the contact centre industry in…
Enghouse Interactive Releases Communications Centre 8.1 Contact Centre Solution
Enghouse Interactive Releases Communications Centre 8.1 Contact Centre Solution Enhances Customer Interactions With New Operator Console,…
Admiral Insurance Recruitment at Welsh Contact Centres
Admiral Insurance on recruitment drive at three Welsh contact centres. Admiral Insurance have announced the creation…
Sitel UK pays out to former employees at Accrington Contact Centre
In a 3 year dispute, a Manchester employment tribunal has ruled that the outsourcer Sitel UK…
Put Your Contact Centre on a Post-Christmas Diet says Enghouse Interactive
Christmas brings consequences. All that excess and over-indulgence has to be paid for – and for…
Sky on recruitment drive at Newcastle contact centre
Broadcasting and media giant Sky have announced that the company is creating 84 jobs at its…