Verint Systems have received multiple awards in recognition of its customer engagement optimisation solutions, strong position in knowledge management, and ability to help global organizations create successful customer experiences and engagement programmes.
These honors are further confirmation of the company’s focus on enabling organizations to enrich customer interactions, improve processes and optimize their workforce.
KMWorld’s “100 Companies That Matter in Knowledge Management”
For the fourth consecutive year, KMWorld named Verint to its list of the “100 Companies That Matter in Knowledge Management.” This honor, profiled in the publication’s current issue, spotlights organizations that help create, redefine or enhance a market, as well as exhibit velocity of innovation and the agility to serve customers.
The Stevie Awards for Sales & Customer Service
Verint was recognised with a 2015 Bronze Stevie® Award in the “Solution Provider Technology Partner of the Year” category. The honor highlighted Verint’s influence on the evolution of customer experience to customer engagement as illustrated by its acquisition of KANA® Software and the release of its Verint Engagement Analytics™ solutions. The Stevie Awards for Sales & Customer Service highlight the achievements of contact center, customer service, business development and sales professionals worldwide.
2015 CRM Watchlist
Verint was recognized as a winner in January with its position on the 2015 CRM Watchlist, a customer engagement-focused market impact award thoroughly researched and presented by Paul Greenberg, The 56 Group president, industry analyst and ZDNet blogger. According to Greenberg, an organization that makes the annual list must be a formidable presence with sustainable impact that not only provides great value to the customers it serves, but also to the market in which it resides.
Internet Telephony’s 2015 “Product of the Year”
Verint Voice of the Customer Analytics™ received the 2015 “Product of the Year” award from TMC’s Internet Telephony magazine in January. This honor recognizes companies that have developed exceptional VoIP and IP Communications products and services, demonstrating innovation and excellence. Verint Customer Analytics solutions help organizations capture and analyze customer, market and business intelligence across channels, and then take action in order to respond to customer requirements, business opportunities, market trends and more.
CUSTOMER’s 2015 “Product of the Year”
Verint Engagement Analytics was recognized as a 2015 “Product of the Year” award winner in the January issue of TMC’s CUSTOMER magazine. The honor identifies products in the call center, CRM and teleservices industries that improve the customer experience and provide benefits to the companies implementing them. Verint Engagement Analytics captures and analyzes customer interactions, behaviors and journeys across channels to provide a single view of the customer experience.
For additional information visit Verint’s Website