Jabra is searching the UK & Ireland’s SuperAgents – Article by Nigel Dunn Managing Director Jabra…
Category: Editorial Category
How to make your call recordings PCI DSS compliant
How to make your call recordings PCI DSS compliant – Advice from Danny Cresswll of Syntec…
Sabio White Paper: Customer Contact Technology Trends 2015
White Paper: Customer Contact Technology Trends 2015 – Transforming contact centre performance by taking advantage of…
LiveOps Agents – Guide Your Agents to the Finish Line
LiveOps Agents -Guide Your Agents to the Finish Line—and Beyond Some people say that customers are…
CX Company Launches DigitalCX To Power Personalised Customer Engagement
CX Company Launches DigitalCX To Power Personalised Customer Engagement across Digital Channels Today CX Company announces…
Are Your Customers Calling a Place That Always Knows Their Name?
Are Your Customers Calling a Place That Always Knows Their Name? by Joe Gagnon, SVP &…
Workforce Management – 10 ways to improve your contact centre
Managing the workforce more effectively and reducing costs by creating forecasts for activity is critical in…
Sabio ‘Transforming Customer Contact’ Conference
Sabio are holding a ‘Transforming Customer Contact’ Conference on the 18th June 2015 at the Brewery,…
Eckoh Wins ‘Best Call Centre Solution’ at Card Not Present Awards
Eckoh Wins ‘Best Call Centre Solution’ at Card Not Present Awards – Eckoh impress US industry…
CCMA – UK National Contact Centre Awards and the winners are…
CCMA – The UK National Contact Centre Awards are the longest established Contact Centre Awards in…
Centric Recruitment Launch Contact Centre Division
Centric Recruitmment, the Pontypool based recruitment company, has launched a new contact centre recruitment division in…
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction – Exchanging more messages during a live chat…
Webhelp UK Scoops Silver ‘Customer Experience Champion’ at CCMA Awards
Leading customer experience provider, Webhelp UK, took the silver award for ‘Customer Experience Champion’ at last…
4net Technologies finalists in 2 categories of the Comms Business Awards 2015
Communications and Service Experts, 4net Technologies have once again been named as finalists in two categories…
Webhelp UK Rothesay Contact Centre Awards Longest Standing Team Member
Webhelp UK is celebrating the 20th anniversary of its longest standing team member. To recognise the…
Press 1 to find the worst call centre offenders in new Which? survey
New Which? research has revealed BT, TalkTalk and Scottish Power are the companies we dread calling…
Payment Card fraud and Data Breaches Haunt Contact Centre Managers
The risks of payment card fraud and data breaches haunt contact centre managers – Article by…
Rant & Rave: Orbit launches housing first with real-time customer feedback
Rant & Rave: Orbit Group, one of the UK’s largest housing providers, is launching a real-time…