The Dispute Service selects the Vonage Contact Centre to strengthen landlord-tenant relationships Vonage, a global leader…
Category: Editorial Category
TTEC’s AI is Reimagining Contact Centre Learning
TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020” Award…
CallMiner Launch Speech & Interaction Analytics Model
CallMiner Launches Maturity Model for Implementing and Operationalising Speech and Interaction Analytics New Continuum Maturity Model…
The Contact Centre As A Premium Sales Channel
Consumers willing to pay more for insurance if phone experience can match online Survey by ResponseTap…
NICE CX Excellence Award Winners at Interactions Live
NICE Honors CX Excellence Award Winners at Interactions Live, Celebrating the Delivery of Exceptional Experiences and…
Sitel Group Launches New EXP+To Simplify Customer Experience
Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services in the contact…
The UK Contact Centre Decision-Makers’ Guide
With insights built on hard data, the 18th annual edition of “The UK Contact Centre Decision-Makers’…
Sustainability: Why it pays to add AI to the shopping list
Sustainability: Why it pays to add AI to the shopping list When it comes to sustainability,…
Dogs Trust contact centre takes its two millionth call
Dogs Trust’s national Contact Centre is celebrating answering its two-millionth call from members of the dog…
PCI Pal adds Speech Recognition to cloud-based Agent Assist
PCI Pal® adds Speech Recognition capability to its cloud-based Agent Assist and IVR Payment solutions New…
The Innovator’s Guide to the Digital-First Contact Centre
The Innovator’s Guide to the Digital-First Contact Centre – Contact Centre adoption and support for first…
Maintel Callmedia CX Now – Cloud-Based Contact Centre
Maintel launches Callmedia CX Now- ushering in the cloud-based contact centre of the future Callmedia CX…
FourNet – One of the top 100 Tech Companies in Britain
FourNet – one of the top 100 tech companies in Britain – Prestigious ranking in Sunday Times 20th Anniversary League Table The award-winning cloud…
Noble Gamification Receives 2020 CCW Excellence Award
Noble Gamification Receives 2020 CCW Excellence Award for Workforce Innovations contact centre Solution of the Year…
Jabra launch Speak 750 – Professional speakerphone for the New Normal
Jabra, the leader in personal sound as well as office solutions, announces the next model in…
RAC Sign Deal to Provide Contact Centre Solution for Renault
RAC signs deal to provide contact centre solution for Renault, Dacia and Alpine brands The RAC…
Aspect Consumer Index 2020 – Download Now!
Aspect Consumer Index 2020 – Download the contact centre report Now! Test your CX IQ with…
NICE Interactions Live, Industry’s Biggest CX Event
NICE Announces Interactions Live, The Industry’s Biggest Customer Experience Virtual Event and its Lineup of Award-Winning…
Aspect Announces Availability of Via Contact Centre Solution
Aspect Announces General Availability of Aspect Via® 20, Its World-Class Enterprise Cloud Contact Centre Solution The…