Capita signs Outsource customer service contract with Irish Water which will be handled by Capita’s Cork…
Category: Editorial Category
Webinar: A Smarter Future Using Automation
Contact Centre Webinar: Accelerating a smarter future using automation. SVL Business Solutions – Thursday 25 June…
Survey Confirms Poor Data Security Practices During Pandemic
Survey from PCI Pal® shows significant consequences for businesses that demonstrate poor data security practices during…
Achieving Contact Centre PCI Compliance From Home
Achieving Contact Centre PCI compliance from home – Geoff Forsyth, CISO at PCI Pal, explains what…
TTEC Availability of Virtual Contact Centre Solutions
TTEC Announces Worldwide Availability of Virtual Contact Centre Solutions – New offering enables brands and Government…
3 Reasons Why IVR Payments Still Matter in Contact Centres
3 reasons why IVR payments still matter in contact centres As fears over coronavirus fuel a…
Noble Announces New Employee Engagement Tools
Noble Systems Announces New Employee Engagement Tools to Help Contact Centre Teams Stay Connected and Motivated…
5 Building Blocks to Ensure Continuity in Contact Centres
Contact Centre Webinar: Five Building Blocks to Ensure Business Continuity in the Contact Centre Date: Tuesday…
Is Remote Working the Way Forward for the Travel Industry?
Could Remote Working Point a Way Forward for the Travel Industry? Nino Reina, Business Development Manager…
The North East Contact Centre Awards 2020 Webinar
Your invitation to The North East Contact Centre Awards 2020 Webinar – 25th June 2020 2.00pm…
Key Considerations for a Successful Remote Working Strategy
Contact Centre Tips: Key Considerations for a Successful Remote Working Strategy After being forced to experience…
Europa Contact Centre Appoints Head of Sales to Drive Growth
Europa Contact Centre Appoints Head of Sales to Drive Growth – Europa Contact Centre has made…
Contact Centre Outsourcing – Time to take a closer look
Contact Centre Outsourcing – Time to take a closer look Matthew Sims, Director of 4T4 Consult,…
Contact Centres Establish New Normal of Home-Working
New research reveals how UK contact centres could establish a ‘new normal’ of home-working, with major…
Eckoh CallGuard Wins Twice at Card Not Present Awards 2020
Eckoh’s security solution CallGuard wins twice at the Card Not Present Awards 2020 Eckoh has won…
Pennon Water Keeps CX Flowing Thanks to Vonage and PCI Pal
Pennon Water Services keeps its customer experience flowing thanks to Vonage and PCI Pal® In partnership…
Sabio Achieves Twilio Gold Status to Bring AI to Contact Centres
Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre Following its…
John Lewis Agree Contact Centre Contract with D&G
John Lewis & Partners agree 3-year Contact Centre Outsource Contract with Domestic & General (D&G) John…