The 20th European Contact Centre and Customer Service Awards 2020 will recognise brilliance in crisis response…
Category: Editorial Category
Why now is the Time of the Contact Centre Chatbot
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI…
The Inner Circle Guide to Contact Centre Remote Working
Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are…
Homeworking in the Contact Centre Industry During COVID-19
Content Guru White Paper: Homeworking in the Contact Centre Industry During COVID-19 The world is adapting…
PTI Cymru Secure Outsource Contact Centre Contract
PTI Cymru secure new contact centre contract win with the Rail Delivery Groups’ ‘Rail to Refuge’…
Cirrus Expands Leadership Team With Two Key Appointments
Cirrus expands leadership team with two key appointments to support next growth phase The strategic hires…
Contact Centres after COVID-19 – No Longer Business As Usual
Contact Centres after Covid-19 – No Longer Business As Usual Edmund Ovington, VP Global Channel &…
Homeworking During COVID-19: A New World of Work
Homeworking During COVID-19: A New World of Work. Steve Mosser , Group CEO at Sensée discuesss…
Contact Centres Guide to Maximising Voice Technology
Speechmatics publishes new guide providing ten recommendations for contact centres to maximise voice technology for better…
Jabra Team ‘Brave the Shave’ for the NHS
Five employees from Jabra’s UK & Ireland Channel Sales team have taken part in the ‘National…
COVID-19 – Rebuilding Business After the Pandemic
Rebuilding After the covid-19 Pandemic – Patrick Dennis is CEO at Aspect reflects on what businesses…
PCI Pal Launch Webinars on Payment Security Compliance
PCI Pal®, the global provider of secure payment solutions, is hosting a free series of webinars…
Managing Workforce Engagement During COVID-19
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen…
QStory Appoints David O’Reilly As Non-Executive Director
QStory appoints David O’Reilly to board as Non-Executive Director – Start-up and tech veteran joins QStory…
PCI DSS Compliance when Contact Centre Agents Work Remotely
How to maintain PCI DSS compliance when your contact centre agents are working remotely Danny Cresswell,…
Syntec CardEasy Digital PCI DSS-Compliant Payments
Syntec has launched CardEasy Digital to provide PCI DSS-compliant card payment services for digital communication channels…
Remote Working – 5 Steps to success with integrated WFM
Remote Working – 5 Steps to success with integrated Workforce Management The COVID-19 pandemic has required…
Guide to Making UC and Cloud Telephony Count
Download Foehn’s Guide to Making UC and Cloud Telephony Count Drawing on real-world experience and business…
Survey Shows Impact of Extended Lockdown on Home Working
New Survey Shows Impact of Extended Lockdown on Home Working With news of the three week…