How voice analytics can improve your customer service – How to turn negative emotions into a…
Category: Editorial Category
CCMA & Puzzel Partner To Study Evolution of the Contact Centre Industry
CCMA and Puzzel launch partnership to study the evolution of the contact centre industry The Call…
PCI DSS: The forgotten Superhero of the Contact Centre
PCI DSS: the forgotten superhero of the contact centre – As millions of pounds are lost…
Business Continuity & Disaster Recovery in the Contact Centre
Business Continuity & Disaster Recovery in the Contact Centre – New download eBook from Business Systems…
Contact Centre Events: Interactions September 15th-16th 2020
Contact Centre Events: Interactions September 15th-16th 2020: In these times of change, as we face unprecedented…
Empower Your Customers. Engage Your Workforce. Take ACTION!
Empower Your Customers. Engage Your Workforce. Take ACTION! Aspect have announced that registration is open for…
Customer Experience Management Tools & How They Can Help
Customer Experience Management Tools and How They Can Help – Chris O’Brien , Manager, Programme Marketing…
Travel Bookings Rise Contact Centres Need to Provide The Best CX
Travel Bookings On The Up, Contact Centres Need to Provide The Best CX according to Nino…
Ascensos Announces New Turkey Based Contact Centre
Customer management and service provider Ascensos is to open its first contact centre in Turkey as…
How AI Can Deliver Improved CX in Your Contact Centre
How Artificial Intelligence (AI) can help deliver an improved Customer Experience in your Contact Centre Some…
Secure Card Payment Using Automatic Speech Recognition
Advances in voice recognition technology have changed the way we can now search the internet, as…
Here’s What Always-On CX Looks Like in the New Normal
Here’s What Always-On CX Looks Like in the New Normal in contact centres Neil Russell-Smith –…
Contact Centre Recruitment: NRG move to Quorum Park
NRG eyes growth in office move to Quorum Park as part of continued investment Newcastle headquartered…
NICE Contact Centre Workforce Optimisation Award
NICE Named Market Share Leader in Contact Centre Workforce Optimisation by DMG Consulting Demonstrating another strong…
Remote Working for contact Centres: Beyond COVID-19
Remote Working for contact centres: Critical next steps, beyond the crisis Remote working – is here…
Sytel Releases V11 of Softdial Contact Centre Platform
Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Centre Platform Sytel announces version 11 of their…
Contact Centre Supports Remotely during COVID-19
Dogs Trust Contact Centre ‘supawts’ thousands of new adopters remotely during coronavirus pandemic Players of People’s…
Take Part in the 2020 UK CX Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on 200+ surveys with UK businesses, and…
Contact Centre Scheduling: Time To Try Something New?
Contact Centre scheduling efficiency: time to try something new? Managing your contact centre capacity while adjusting…